Limited access to provisioning services
Incident
Report for IONOS Cloud
Resolved
This incident has been resolved.
Monitoring
We have implemented a fix - that temporarily prevents customers from deploying NAT gateways, application and network load balancers - and are monitoring the results.
Investigating
We are currently investigating this issue.
Monitoring
We have implemented a fix - that temporarily prevents customers from deploying NAT gateways, application and network load balancers - and are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
To fix this, we need to restrict access to our APIs and the DCD.
Customers won't be able to make changes via the DCD or API for the time being.
Customers won't be able to make changes via the DCD or API for the time being.
Update
Our investigation into the cause of the problem is ongoing.
Update
Investigations into the underlying problem are ongoing.
Investigating
Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.
Occasionally, connections may be lost in the direction of the Data Center Designer.
Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
Occasionally, connections may be lost in the direction of the Data Center Designer.
Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
This incident affected: APIs and Frontends (Data Center Designer (DCD), Cloud API, Billing API, Reseller API, Activity Log API).