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Service Disruption: Billing API
Identified - A technical issue affecting invoice generation has been identified. We are currently implementing a resolution to restore service to the invoice endpoint. Access to these records is temporarily suspended.
Feb 03, 2026 - 11:38 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
APIs and Frontends Partial Outage
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Partial Outage
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Panel Maintenance Feb 4, 2026 06:00-07:30 UTC

We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Posted on Feb 03, 2026 - 15:00 UTC

Maintenance of the Backup service Feb 25, 2026 18:30-22:30 UTC

We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Feb 03, 2026 - 18:24 UTC

Maintenance of the Backup service Feb 26, 2026 18:00-22:00 UTC

We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Feb 03, 2026 - 18:28 UTC
Feb 3, 2026
Regular maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:30 UTC
Scheduled - We would like to inform you that our provisioning engine is due for regular maintenance.

While maintenance is underway, provisioning requests may take longer to process. In exceptional circumstances, you might experience limited availability of the API and DCD.

All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.
Jan 26, 15:40 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Intermittent Issues with IONOS Cloud Telephon Support
Resolved - This incident has been resolved.
Jan 30, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 12:42 UTC
Investigating - We are currently investigating intermittent issues with IONOS Cloud Support Telephone Line. While mostly outgoing calls are affected, we ask customers to use support@cloud.ionos.com if the team cannot be reached correctly via phone.
Jan 30, 09:56 UTC
Jan 29, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Jan 14, 10:28 UTC
AI Model Hub Service Degradation and Increased Error Rate
Resolved - Our AI Model Hub experienced a temporary degradation, resulting in an increase in 5xx errors when interacting with the service. The issue was identified as a spike in memory usage in the API components. Our teams implemented mitigation measures to stabilize the load, and the service has been fully restored. The incident is now considered resolved.
Jan 29, 17:10 UTC
Monitoring - The team has successfully mitigated the incident. We are actively monitoring the service to ensure its full restoration.
Jan 29, 13:00 UTC
Investigating - We are currently investigating increased error rate in our AI Model Hub.
Jan 29, 11:40 UTC
Jan 28, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Jan 28, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Jan 14, 10:31 UTC
Jan 27, 2026
IAM and DCD Availability Issues
Postmortem - Read details
Feb 2, 16:16 UTC
Resolved - We are marking this incident as resolved. We will compile a Root Cause Analysis and will publish it as an update to this incident.
Jan 27, 18:55 UTC
Monitoring - We have recovered the affected Object Storage and are currently monitoring the recovery of affected systems and services.
Jan 27, 18:24 UTC
Update - We have recovered the affected Object Storage and are currently monitoring the recovery of affected systems and services.
Jan 27, 18:24 UTC
Update - We have traced the issue to an internal object storage system. Our infrastructure team is currently working on recovery. At this time, users may continue to experience DCD login issues, IAM service disruptions, and delays or errors related to provisioning. We see no evidence of further user-facing network issues and are updating the status accordingly.
Jan 27, 17:57 UTC
Identified - We have identified a connectivity issue preventing our identity service to reach an upstream database. Our Operations Team is currently working to mitigate the connectivity issue. We will be updating this page regularly to keep you informed about our progress.
Jan 27, 17:08 UTC
Update - We are continuing to investigate this issue.
Jan 27, 16:37 UTC
Investigating - We are currently investigating alerts related to DCD and IAM service availability in TXL DC
Jan 27, 16:35 UTC
Update to Provisioning System
Completed - The scheduled maintenance has been completed.
Jan 27, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 10:00 UTC
Scheduled - We are updating the underlying infrastructure for our provisioning service. While the maintenance window is 6 hours, we expect any potential impact to be limited to a brief period of no more than 10-15 minutes at some point within this timeframe.

During this brief period, provisioning requests may take longer to process or be temporarily interrupted. In exceptional circumstances, you might experience limited availability of the API and DCD.

All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.
Jan 16, 15:49 UTC
Object Storage Service Restrictions
Resolved - This incident has been resolved.
Jan 27, 10:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 10:00 UTC
Investigating - We are currently investigating an increased number of upload and download errors in the use of our Object Storage at the Berlin site. It mainly affects user-owned buckets. Teams are working on it, we will keep you informed.
Jan 27, 09:39 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
S3: Increased Error Rates in TXL
Resolved - This incident has been resolved.
Jan 24, 01:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 23:08 UTC
Investigating - We have registered an increase in error rate for our S3 service in TXL
Jan 23, 21:49 UTC
Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026
SDN Version Upgrade
Completed - The scheduled maintenance has been completed.
Jan 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 UTC
Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.
Jan 19, 14:40 UTC
Jan 20, 2026
SDN Version Upgrade
Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 UTC
Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.
Jan 19, 14:42 UTC
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