Update - The corrected network component has been deployed today to the hosts where this issue occurred most often; monitoring shows no new occurrences on these hosts so far. In addition, an automated check is being activated that detects affected servers across the platform and restores their connectivity shortly after detection, without any action on your side.
The deployment to all remaining hosts continues over the coming days. Routine maintenance for Managed Kubernetes and MongoDB remains paused until it is complete.
Nov 02, 2026 - 16:38 UTC
The deployment to all remaining hosts continues over the coming days. Routine maintenance for Managed Kubernetes and MongoDB remains paused until it is complete.
Nov 02, 2026 - 16:38 UTC
Update - We are rolling out a fleet-wide update to mitigate remaining instances of lost routes on VMs.
Because this issue is primarily triggered during VM creation and migrations between hosts, and the current mitigation does not completely eliminate the risk of recurrence, we are taking additional precautions.
To minimize VM migrations and further protect your workloads, we have temporarily paused routine maintenance for Kubernetes and MongoDB.
A permanent fix for the underlying issue is currently undergoing Quality Assurance.
Oct 29, 2026 - 20:44 UTC
Because this issue is primarily triggered during VM creation and migrations between hosts, and the current mitigation does not completely eliminate the risk of recurrence, we are taking additional precautions.
To minimize VM migrations and further protect your workloads, we have temporarily paused routine maintenance for Kubernetes and MongoDB.
A permanent fix for the underlying issue is currently undergoing Quality Assurance.
Oct 29, 2026 - 20:44 UTC
Identified - We have identified additional affected hosts. While the identified issues have been mitigated, we are working on preventative measures.
Oct 29, 2026 - 19:17 UTC
Oct 29, 2026 - 19:17 UTC
Monitoring - The hosts affected by this issue have been repaired and connectivity has been restored for the servers reported to us. The rollout of the component that caused the issue has been paused. We continue to monitor the platform and will update this notice once the corrected component is in place on all hosts.
Oct 28, 2026 - 17:34 UTC
Oct 28, 2026 - 17:34 UTC
Identified - We have identified an issue in the network configuration layer of our compute hosts. In a small share of cases, a Cloud Server that is newly created, restarted or migrated to another host comes up without inbound and/or outbound network connectivity, while the server itself runs normally.
Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason.
Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
Oct 28, 2026 - 14:33 UTC
Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason.
Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
Oct 28, 2026 - 14:33 UTC
Investigating - MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.
As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
Cloud Support
Operational
Location DE/FKB
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Private Cloud
Operational
Logging Service
Operational
Monitoring Service
Operational
Location DE/FRA
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Logging Service
Operational
Monitoring Service
Operational
Location DE/FRA/2
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Logging Service
Operational
Monitoring Service
Operational
Location DE/TXL
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Private Cloud
Operational
Logging Service
Operational
Monitoring Service
Operational
Location ES/VIT
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Logging Service
Operational
Monitoring Service
Operational
Location FR/PAR
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Cubes
Operational
Managed Kubernetes
Operational
Provisioning
Operational
Supporting Services
Operational
Network
Operational
Logging Service
Operational
Monitoring Service
Operational
Location GB/BHX
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location GB/GLO
Operational
Private Cloud
Operational
Location GB/LHR
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location US/EWR
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location US/LAS
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location US/MCI
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Provisioning
Operational
Supporting Services
Operational
Logging Service
Operational
Monitoring Service
Operational
APIs and Frontends
Operational
Data Center Designer (DCD)
Operational
Cloud API
Operational
Billing API
Operational
Reseller API
Operational
Activity Log API
Operational
Global Services
Operational
Backup Service
Operational
CloudDNS
Operational
Database as a Service (DBaaS)
Operational
Monitoring as a Service (MaaS)
Operational
Content Delivery Network (CDN)
Operational
AI Model Hub
Operational
IAM
Operational
Container Registry
Operational
Accounts and Billing
Operational
GPU Server
Operational
Nextcloud Workspace
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance: Cloud API, DCD, Managed Kubernetes and Provisioning Nov 12, 2026 07:00-09:00 UTC
As part of our ongoing initiative to enhance the scalability, performance, and stability of our service, we are conducting additional maintenance on 12 Nov 2026.
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Cloud API, Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 13:09 UTC
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Cloud API, Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 13:09 UTC
Automated DBaaS MongoDB v1 to v2 Platform Migration & v1 Retirement Nov 16, 2026 07:00 - Nov 20, 2026 17:00 UTC
IONOS Cloud will retire the DBaaS MongoDB v1 platform on November 16, 2026. To ensure continuous service, all existing MongoDB v1 clusters will be automatically migrated to our upgraded MongoDB v2 platform by November 20, 2026.
For most customers, this transition occurs automatically and requires no direct intervention on your database infrastructure.
What to expect during migration:
- Migrations are handled automatically by IONOS Cloud.
- Brief connection interruptions and replica set failovers may occur during your cluster's specific migration window.
Critical Action Required
1. Playground Edition Discontinuation (Immediate Action Required)
The Playground Edition is permanently discontinued. Business and Enterprise will be the only supported editions going forward.
- Playground clusters and their associated backups are scheduled for permanent deletion. Deleted backups cannot be recovered.
- Action required: Immediately run mongodump to back up any data you wish to retain, deploy a new Business Edition cluster, and restore your data using mongorestore.
2. API & IaC Users: Switch to Token Authentication before Nov 13, 2026
MongoDB v2 does not support Basic Authentication for cluster management.
- Action required: If you manage clusters via API, SDK, or IaC tools (e.g., Terraform), you must update your automation to use Bearer/JWT (Token) Authentication prior to November 13, 2026. Basic Auth requests will fail after migration.
3. Database User & Role Management via API
The MongoDB v2 API no longer includes a dedicated endpoint for advanced user and role management.
- While adding a user and resetting passwords remains supported, listing users, deleting users, and setting per-database roles via the API are deprecated.
- Action required: If your applications or automation scripts rely on these specific API operations, transition to managing users and granular roles directly within MongoDB outside of the API.
What’s New in MongoDB v2
- MongoDB 8 & Performance Storage: MongoDB v8 is now available. Additionally, all v2 clusters run exclusively on Performance Storage alongside new regional API endpoints for lower management latency.
- Configurable Backup Retention: Set custom retention windows from 1 to 365 days (existing retention defaults to 7 days). Note: Backup storage is billed per GB per 30 days; extending retention beyond default thresholds will incur additional storage charges.
- Centralized Observability: Clusters can optionally be integrated with IONOS Observability for centralized metrics and log analysis (billed separately). Note that legacy v1 monitoring will no longer be available.
For technical guidance on updating your authentication tokens or migrating workloads from Playground clusters, please consult the official IONOS Cloud MongoDB documentation or reach out to our Customer Service team at support@cloud.ionos.com.
Affected services: Database as a Service (DBaaS)
Location: Global Services
Posted on Nov 10, 2026 - 15:04 UTC
For most customers, this transition occurs automatically and requires no direct intervention on your database infrastructure.
What to expect during migration:
- Migrations are handled automatically by IONOS Cloud.
- Brief connection interruptions and replica set failovers may occur during your cluster's specific migration window.
Critical Action Required
1. Playground Edition Discontinuation (Immediate Action Required)
The Playground Edition is permanently discontinued. Business and Enterprise will be the only supported editions going forward.
- Playground clusters and their associated backups are scheduled for permanent deletion. Deleted backups cannot be recovered.
- Action required: Immediately run mongodump to back up any data you wish to retain, deploy a new Business Edition cluster, and restore your data using mongorestore.
2. API & IaC Users: Switch to Token Authentication before Nov 13, 2026
MongoDB v2 does not support Basic Authentication for cluster management.
- Action required: If you manage clusters via API, SDK, or IaC tools (e.g., Terraform), you must update your automation to use Bearer/JWT (Token) Authentication prior to November 13, 2026. Basic Auth requests will fail after migration.
3. Database User & Role Management via API
The MongoDB v2 API no longer includes a dedicated endpoint for advanced user and role management.
- While adding a user and resetting passwords remains supported, listing users, deleting users, and setting per-database roles via the API are deprecated.
- Action required: If your applications or automation scripts rely on these specific API operations, transition to managing users and granular roles directly within MongoDB outside of the API.
What’s New in MongoDB v2
- MongoDB 8 & Performance Storage: MongoDB v8 is now available. Additionally, all v2 clusters run exclusively on Performance Storage alongside new regional API endpoints for lower management latency.
- Configurable Backup Retention: Set custom retention windows from 1 to 365 days (existing retention defaults to 7 days). Note: Backup storage is billed per GB per 30 days; extending retention beyond default thresholds will incur additional storage charges.
- Centralized Observability: Clusters can optionally be integrated with IONOS Observability for centralized metrics and log analysis (billed separately). Note that legacy v1 monitoring will no longer be available.
For technical guidance on updating your authentication tokens or migrating workloads from Playground clusters, please consult the official IONOS Cloud MongoDB documentation or reach out to our Customer Service team at support@cloud.ionos.com.
Affected services: Database as a Service (DBaaS)
Location: Global Services
Posted on Nov 10, 2026 - 15:04 UTC
Scheduled maintenance: Cloud API, DCD, Managed Kubernetes and Provisioning Nov 19, 2026 07:00-09:00 UTC
As part of our ongoing initiative to enhance the scalability, performance, and stability of our service, we are conducting additional maintenance today.
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 11:35 UTC
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 11:35 UTC