Network connectivity issues for some newly created, restarted or migrated Cloud Servers
Monitoring - The hosts affected by this issue have been repaired and connectivity has been restored for the servers reported to us. The rollout of the component that caused the issue has been paused. We continue to monitor the platform and will update this notice once the corrected component is in place on all hosts.
Oct 28, 2026 - 17:34 UTC
Identified - We have identified an issue in the network configuration layer of our compute hosts. In a small share of cases, a Cloud Server that is newly created, restarted or migrated to another host comes up without inbound and/or outbound network connectivity, while the server itself runs normally.
Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason.
Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
Oct 28, 2026 - 14:33 UTC
Issues with Support Phone Availability
Identified - We are currently experiencing intermittent issues with our phone availability, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible.
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Oct 22, 2026 - 12:36 UTC
Provisioning of MongoDB Playground and Business Edition Clusters unavailable
Investigating - MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.

As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
Cloud Support Degraded Performance
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Monitoring Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
Monitoring Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Container Registry Operational
Accounts and Billing Operational
GPU Server Operational
Nextcloud Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Managed Kubernetes Maintenance Nov 2, 2026 16:00-18:30 UTC

We would like to inform you that a regular maintenance of the Managed Kubernetes is due to be carried out.

During the maintenance, the provisioning engine for the Kubernetes resources could be affected, so you might be unable to perform any changes to your clusters and nodepools either via DCD or API.

All other services are expected to continue to operate normally. The availability and accessibility of your clusters and nodepools will remain unaffected.
Posted on Oct 28, 2026 - 16:13 UTC

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

Unresolved incident: Network connectivity issues for some newly created, restarted or migrated Cloud Servers.

Oct 27, 2026

Limited access to provisioning services
Resolved - This incident has been resolved.
Oct 27, 10:58 UTC
Investigating - Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.

Occasionally, connections may be lost in the direction of the Data Center Designer.

Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
Oct 27, 08:54 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Compute Host Security Update - Permanent Fix Rollout (CVE-2026-99999)
Resolved - The security update for CVE-2026-99999 has been applied across our Compute infrastructure. All hosts are now protected.

We will continue to monitor for any issues. If you experience any problems, please contact our support team.
Oct 25, 18:45 UTC
Identified - We are rolling out a security update across our Compute infrastructure to address CVE-2026-99999. A runtime mitigation has already been applied to a large portion of our fleet, and we are now deploying the permanent kernel fix across all remaining hosts.

The permanent fix is applied via live migration to avoid service disruption. In rare cases, virtual machines that cannot be live-migrated may experience a brief restart.
Oct 23, 10:44 UTC

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Upcoming Compute Host Security Update (PwnEscape, CVE-2026-99999)
Completed - The scheduled maintenance has been completed.
Oct 23, 05:45 UTC
In progress - The rollout has officially begun. We are using a staggered approach - starting with lower-load clusters instead of locations - and actively monitoring the process.

While we do not anticipate any service disruptions, customers may experience minor provisioning delays. We will update this page as we reach major milestones or if any issues arise.
Oct 22, 14:01 UTC
Scheduled - We are preparing a security maintenance on our Compute hosts to protect our customers and partners against a critical vulnerability in the networking stack of the Linux kernel (CVE-2026-99999). Further details on the vulnerability are available here: https://pwn.ai/blog/pwnescape

We will publish a detailed rollout plan for a permanent fix, including schedules and affected locations and services, as soon as it becomes available. We estimate that the rollout will begin this week.

We aim to keep disruption to a minimum while protecting the workload of our customers optimally. We recommend that customers and partners verify their workloads can safely handle a reboot (e.g. services start automatically after a restart) for the unexpected case a host reboot cannot be avoided.

Please subscribe to our Status Page for further updates on this upcoming Maintenance.
Oct 21, 21:29 UTC

Oct 22, 2026

Unresolved incident: Issues with Support Phone Availability.

Oct 21, 2026

Restrictions with Nextcloud Workspace
Resolved - Our Nextcloud-based services have been restored.

As part of resolving the current PHP security vulnerability, we have preventively suspended all administrator accounts on your system that were changed and/or newly created within the last 24 hours.

What does this mean for you?
- Review required: Please check your system's user management for any unknown or suspicious accounts.
- Reactivation: If you created a legitimate administrator account yourself in the last 24 hours that is now suspended, please briefly contact our support team so we can unlock it after verification.
Oct 21, 16:59 UTC
Update - Due to a critical, industry-wide PHP security vulnerability, IONOS has executed an emergency temporary shutdown of all Nextcloud-based services. Services were shut down immediately to protect customer data and infrastructure, and will be restarted as soon as the official PHP patch is available, tested, and fully implemented.
We estimate that the service will be available again in the next 2-3 hours.
Oct 21, 12:59 UTC
Investigating - We are currently investigating an issue with our Nextcloud Workspace.
Oct 21, 12:57 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Disabling New PostgreSQL 14 Cluster Creation
Completed - The scheduled maintenance has been completed.
Oct 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:00 UTC
Scheduled - Starting October 19, 2026, DBaaS will no longer allow provisioning of new PostgreSQL 14 clusters, ahead of PostgreSQL 14's upstream End of Life in November 2026.

What this means for you:
- From October 19, 2026, requests to create new PostgreSQL 14 clusters will be rejected.
- Existing PostgreSQL 14 clusters are not affected — they remain fully functional and updatable until upgraded to a newer version.
- Restoring a backup of an existing 14 cluster will continue to work and will still produce a PostgreSQL 14 cluster.
- To provision new clusters after this date, please select a currently supported PostgreSQL version.

No action is required for existing clusters. If you have automation that provisions PostgreSQL 14 clusters, please update it to target a supported version before October 19, 2026.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Sep 21, 08:26 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Performance Degradation on Managed Kubernetes
Resolved - System are back running & stable now, this incident is resolved.
Oct 16, 08:08 UTC
Monitoring - Mitigation rollout is completed and all systems are operational again. We are setting this Incident into monitoring state and continue to observe the situation.
Oct 16, 02:22 UTC
Identified - We have identified the source of the issue. Our Compute and MK8s Team have responded and are working on mitigation. We will keep this status page updated. We aim to publish the next update within 30 mins, or when we can share a significant update.
Oct 16, 02:05 UTC
Update - We are continuing to investigate this issue.
Oct 16, 01:48 UTC
Investigating - We are currently investigating an issue potentially affecting kube-api availability as well as issues when trying to schedule stateful workflows.

Customers may experience delays in NodePool scaling and maintenance operations. Our engineering team is actively working to resolve the issue as quickly as possible. We will provide regular updates as new information becomes available.
Oct 16, 01:46 UTC

Oct 15, 2026

Technical Issues with Support Phone System
Resolved - The issue has been resolved and phone lines should operate normally again.
Oct 15, 14:22 UTC
Identified - We are currently experiencing intermittent issues with our phone system, which may prevent our agents from connecting to incoming calls. We are actively working with our vendor to resolve this as quickly as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Oct 14, 16:12 UTC
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