Identified - We are currently experiencing staff shortage due to sickness, which may prevent our agents from connecting to incoming calls. We are actively working to resolve this as soon as possible.
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Nov 10, 2026 - 17:54 UTC
If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Nov 10, 2026 - 17:54 UTC
Update - The corrected network component has been deployed today to the hosts where this issue occurred most often; monitoring shows no new occurrences on these hosts so far. In addition, an automated check is being activated that detects affected servers across the platform and restores their connectivity shortly after detection, without any action on your side.
The deployment to all remaining hosts continues over the coming days. Routine maintenance for Managed Kubernetes and MongoDB remains paused until it is complete.
Nov 02, 2026 - 16:38 UTC
The deployment to all remaining hosts continues over the coming days. Routine maintenance for Managed Kubernetes and MongoDB remains paused until it is complete.
Nov 02, 2026 - 16:38 UTC
Update - We are rolling out a fleet-wide update to mitigate remaining instances of lost routes on VMs.
Because this issue is primarily triggered during VM creation and migrations between hosts, and the current mitigation does not completely eliminate the risk of recurrence, we are taking additional precautions.
To minimize VM migrations and further protect your workloads, we have temporarily paused routine maintenance for Kubernetes and MongoDB.
A permanent fix for the underlying issue is currently undergoing Quality Assurance.
Oct 29, 2026 - 20:44 UTC
Because this issue is primarily triggered during VM creation and migrations between hosts, and the current mitigation does not completely eliminate the risk of recurrence, we are taking additional precautions.
To minimize VM migrations and further protect your workloads, we have temporarily paused routine maintenance for Kubernetes and MongoDB.
A permanent fix for the underlying issue is currently undergoing Quality Assurance.
Oct 29, 2026 - 20:44 UTC
Identified - We have identified additional affected hosts. While the identified issues have been mitigated, we are working on preventative measures.
Oct 29, 2026 - 19:17 UTC
Oct 29, 2026 - 19:17 UTC
Monitoring - The hosts affected by this issue have been repaired and connectivity has been restored for the servers reported to us. The rollout of the component that caused the issue has been paused. We continue to monitor the platform and will update this notice once the corrected component is in place on all hosts.
Oct 28, 2026 - 17:34 UTC
Oct 28, 2026 - 17:34 UTC
Identified - We have identified an issue in the network configuration layer of our compute hosts. In a small share of cases, a Cloud Server that is newly created, restarted or migrated to another host comes up without inbound and/or outbound network connectivity, while the server itself runs normally.
Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason.
Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
Oct 28, 2026 - 14:33 UTC
Servers that have not been created, restarted or migrated since 22 October 2026 are not affected. Managed Kubernetes node pools can fail node maintenance or scaling for the same reason.
Our teams are repairing the affected hosts and preparing a fix for the underlying component; new occurrences are possible until the fix is deployed. If one of your servers shows this behaviour, a stop/start does not restore connectivity; please contact our support with the server ID.
Oct 28, 2026 - 14:33 UTC
Investigating - MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.
As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
Cloud Support
Degraded Performance
Location DE/FKB
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Private Cloud
Operational
Logging Service
Operational
Monitoring Service
Operational
Location DE/FRA
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Logging Service
Operational
Monitoring Service
Operational
Location DE/FRA/2
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Logging Service
Operational
Monitoring Service
Operational
Location DE/TXL
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Private Cloud
Operational
Logging Service
Operational
Monitoring Service
Operational
Location ES/VIT
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Object Storage
Operational
Logging Service
Operational
Monitoring Service
Operational
Location FR/PAR
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Cubes
Operational
Managed Kubernetes
Operational
Provisioning
Operational
Supporting Services
Operational
Network
Operational
Logging Service
Operational
Monitoring Service
Operational
Location GB/BHX
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location GB/GLO
Operational
Private Cloud
Operational
Location GB/LHR
Degraded Performance
Compute
Degraded Performance
Cubes
Operational
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location US/EWR
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location US/LAS
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Supporting Services
Operational
Provisioning
Operational
Logging Service
Operational
Monitoring Service
Operational
Location US/MCI
Degraded Performance
Compute
Degraded Performance
Storage
Operational
Network
Operational
Managed Kubernetes
Operational
Provisioning
Operational
Supporting Services
Operational
Logging Service
Operational
Monitoring Service
Operational
APIs and Frontends
Operational
Data Center Designer (DCD)
Operational
Cloud API
Operational
Billing API
Operational
Reseller API
Operational
Activity Log API
Operational
Global Services
Operational
Backup Service
Operational
CloudDNS
Operational
Database as a Service (DBaaS)
Operational
Monitoring as a Service (MaaS)
Operational
Content Delivery Network (CDN)
Operational
AI Model Hub
Operational
IAM
Operational
Container Registry
Operational
Accounts and Billing
Operational
GPU Server
Operational
Nextcloud Workspace
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance: Cloud API, DCD, Managed Kubernetes and Provisioning Nov 12, 2026 07:00-09:00 UTC
As part of our ongoing initiative to enhance the scalability, performance, and stability of our service, we are conducting additional maintenance on 12 Nov 2026.
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Cloud API, Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 13:09 UTC
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Cloud API, Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 13:09 UTC
Automated DBaaS MongoDB v1 to v2 Platform Migration & v1 Retirement Nov 16, 2026 07:00 - Nov 20, 2026 17:00 UTC
As part of our platform modernization, all DBaaS MongoDB clusters in the following regions will be transitioned from the legacy v1 infrastructure to our upgraded v2 platform.
- USA / Lenexa (us-mci)
- Spain / Logroño (es-vit)
- France / Paris (fr-par)
- United Kingdom / London (gb-lhr)
This is an infrastructure-level platform handover; your databases are not being moved or rebuilt.
1. Unchanged: Database connection strings, DNS endpoints, MongoDB versions, and cluster topologies will remain identical.
2. Service Availability:
- Multi-replica clusters: Will be updated via rolling transitions and remain online and accessible throughout the maintenance.
- Single-replica clusters: May experience a brief interruption lasting a few minutes while the instance switches over.
3. Management Freeze During Maintenance: While a region is being migrated, the v1 API will be placed into read-only mode. New cluster creation will be temporarily paused across both API versions during the switchover window.
Mandatory Action Required for API, SDK, and IaC Users
Once your region has been migrated to v2, all management requests to the legacy API v1 will stop functioning. You must update your automation workflows:
1. Switch to Regional API v2 Endpoints: Update your scripts, deployment pipelines, SDKs, and Terraform configurations to point to your region’s specific v2 endpoint:
https://mongodb..ionos.com/v2
(e.g., [https://mongodb.us-mci.ionos.com/v2](https://mongodb.us-mci.ionos.com/v2), [https://mongodb.es-vit.ionos.com/v2](https://mongodb.es-vit.ionos.com/v2), [https://mongodb.fr-par.ionos.com/v2](https://mongodb.fr-par.ionos.com/v2), [https://mongodb.gb-lhr.ionos.com/v2](https://mongodb.gb-lhr.ionos.com/v2))
2. Migrate to Token Authentication: MongoDB API v2 does not support Basic Authentication. Programmatic access requires Bearer/JWT Token Authentication. Refer to the IONOS Cloud Token Manager Documentation to generate and implement your tokens.
Key Service Changes in v2
- User & Role Management: The initial database user is created via the DCD or API. All subsequent database users and granular roles must be created and managed directly within MongoDB.
- Backup Architecture: Backups are exposed and managed as snapshots, supporting configurable retention windows (1–365 days).
- Topology: Fixed post-provisioning (topology alterations on existing clusters are not permitted in v2).
- Playground Edition: Discontinued. Only Business and Enterprise editions are supported on the v2 platform.
If you have questions regarding your regional migration window or need technical support preparing your API configurations, please contact our Customer Support team at support@cloud.ionos.com.
Posted on Nov 10, 2026 - 15:04 UTC
- USA / Lenexa (us-mci)
- Spain / Logroño (es-vit)
- France / Paris (fr-par)
- United Kingdom / London (gb-lhr)
This is an infrastructure-level platform handover; your databases are not being moved or rebuilt.
1. Unchanged: Database connection strings, DNS endpoints, MongoDB versions, and cluster topologies will remain identical.
2. Service Availability:
- Multi-replica clusters: Will be updated via rolling transitions and remain online and accessible throughout the maintenance.
- Single-replica clusters: May experience a brief interruption lasting a few minutes while the instance switches over.
3. Management Freeze During Maintenance: While a region is being migrated, the v1 API will be placed into read-only mode. New cluster creation will be temporarily paused across both API versions during the switchover window.
Mandatory Action Required for API, SDK, and IaC Users
Once your region has been migrated to v2, all management requests to the legacy API v1 will stop functioning. You must update your automation workflows:
1. Switch to Regional API v2 Endpoints: Update your scripts, deployment pipelines, SDKs, and Terraform configurations to point to your region’s specific v2 endpoint:
https://mongodb..ionos.com/v2
(e.g., [https://mongodb.us-mci.ionos.com/v2](https://mongodb.us-mci.ionos.com/v2), [https://mongodb.es-vit.ionos.com/v2](https://mongodb.es-vit.ionos.com/v2), [https://mongodb.fr-par.ionos.com/v2](https://mongodb.fr-par.ionos.com/v2), [https://mongodb.gb-lhr.ionos.com/v2](https://mongodb.gb-lhr.ionos.com/v2))
2. Migrate to Token Authentication: MongoDB API v2 does not support Basic Authentication. Programmatic access requires Bearer/JWT Token Authentication. Refer to the IONOS Cloud Token Manager Documentation to generate and implement your tokens.
Key Service Changes in v2
- User & Role Management: The initial database user is created via the DCD or API. All subsequent database users and granular roles must be created and managed directly within MongoDB.
- Backup Architecture: Backups are exposed and managed as snapshots, supporting configurable retention windows (1–365 days).
- Topology: Fixed post-provisioning (topology alterations on existing clusters are not permitted in v2).
- Playground Edition: Discontinued. Only Business and Enterprise editions are supported on the v2 platform.
If you have questions regarding your regional migration window or need technical support preparing your API configurations, please contact our Customer Support team at support@cloud.ionos.com.
Posted on Nov 10, 2026 - 15:04 UTC
Scheduled maintenance: Cloud API, DCD, Managed Kubernetes and Provisioning Nov 19, 2026 07:00-09:00 UTC
As part of our ongoing initiative to enhance the scalability, performance, and stability of our service, we are conducting additional maintenance today.
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 11:35 UTC
During this window, you may experience brief periods of service degradation when accessing our APIs, using DCD or sending provisioning requests. These interruptions typically last under five minutes and should not exceed ten minutes.
Your running workloads will remain entirely unaffected. No action is required on your part.
Affected services: Data Center Designer (DCD), Managed Kubernetes, Provisioning
Location: APIs and Frontends, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Nov 09, 2026 - 11:35 UTC