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Firewall Configuration Updates (FRA/FRA/2)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 2026 - 18:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.

Expected Impact:
- Brief, intermittent connectivity issues may occur during the upgrade
- Individual servers may experience momentary drops but should recover automatically
- Services should remain available with minimal disruption

This upgrade is necessary to ensure proper reachability and security compliance across all locations.
Feb 11, 2026 18:00-21:00 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA Under Maintenance
Compute Operational
Cubes Operational
Storage Operational
Network Under Maintenance
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/FRA/2 Under Maintenance
Compute Operational
Cubes Operational
Storage Operational
Network Under Maintenance
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Firewall Configuration Updates (TXL) Feb 12, 2026 18:00-23:00 UTC

We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.

Expected Impact:
- Brief, intermittent connectivity issues may occur during the upgrade
- Individual servers may experience momentary drops but should recover automatically
- Services should remain available with minimal disruption

This upgrade is necessary to ensure proper reachability and security compliance across all locations.
Posted on Feb 04, 2026 - 11:31 UTC

Maintenance of the Backup service Feb 25, 2026 18:30-22:30 UTC

We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Feb 03, 2026 - 18:24 UTC

Maintenance of the Backup service Feb 26, 2026 18:00-22:00 UTC

We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Feb 03, 2026 - 18:28 UTC
Feb 11, 2026
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Feb 6, 15:22 UTC
Feb 10, 2026
Emergency Maintenance: TXL Network
Completed - The scheduled maintenance has been completed.
Feb 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 20:00 UTC
Scheduled - To resolve acute performance issues we need to adjust configurations on networking components.
We do not expect any downtime or service degradation.
Feb 10, 10:53 UTC
Firewall Configuration Updates (BHX/NBZ1/FKB)
Completed - The scheduled maintenance has been completed.
Feb 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 18:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.

Expected Impact:
- Brief, intermittent connectivity issues may occur during the upgrade
- Individual servers may experience momentary drops but should recover automatically
- Services should remain available with minimal disruption

This upgrade is necessary to ensure proper reachability and security compliance across all locations.
Feb 4, 11:26 UTC
Feb 9, 2026
Firewall Configuration Updates (VIT/LHR/PAR)
Completed - The scheduled maintenance has been completed.
Feb 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 18:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.

Expected Impact:
- Brief, intermittent connectivity issues may occur during the upgrade
- Individual servers may experience momentary drops but should recover automatically
- Services should remain available with minimal disruption

This upgrade is necessary to ensure proper reachability and security compliance across all locations.

We will monitor the maintenance closely and provide updates if any issues arise.
Feb 4, 11:23 UTC
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
IAM Service - Increased Error Rate
Resolved - We marking this incident as fully resolved
Feb 6, 16:43 UTC
Monitoring - The root cause could be identified quickly and the Infrastructure team reports that the issue should be resolved. We are monitoring the situation and will then resolve the incident.
Feb 6, 11:46 UTC
Investigating - We are currently investigating increased error rates in our IAM Service. We will update this incident shortly with more information
Feb 6, 11:41 UTC
Emergency Hardware Replacement in LAS DC
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:00 UTC
Scheduled - Due to a hardware defect, we are performing emergency maintenance in our Las Vegas Data Center. While we strive to keep downtime to a minimum, customers may experience service disruptions ranging from 10 to 60 minutes, depending on specific configurations.

During this window, provisioning jobs for customers in this data center will be unavailable.
There will be no impact on existing, already provisioned customer services.
Feb 5, 19:28 UTC
Feb 5, 2026
Service Disruption: Billing API
Resolved - We have received an update from our Billing team. The API is fully operational again and we are marking this incident as resolved.
Feb 5, 17:49 UTC
Identified - A technical issue affecting invoice generation has been identified. We are currently implementing a resolution to restore service to the invoice endpoint. Access to these records is temporarily suspended.
Feb 3, 11:38 UTC
AI Model Hub - Increased error rate
Resolved - We are marking this incident as resolved as the metrics remained stable.
Feb 5, 07:53 UTC
Monitoring - We are seeing that error rate is dropping and are downgrading the incident. We are actively monitoring the situation further.
Feb 4, 18:52 UTC
Investigating - We are currently investigating an increase in error rate for our AI Model Hub
Feb 4, 18:12 UTC
Feb 4, 2026
Provisioning service access limited
Resolved - This incident has been resolved.
Feb 4, 15:30 UTC
Monitoring - Processing time for provisioning requests has returned to normal. The service is currently being monitored
Feb 4, 12:43 UTC
Investigating - There is currently an increased processing time for provisioning requests initiated via the Data Center Designer or the API. The availability and accessibility of your virtual datacenter resources will remain unaffected.
Feb 4, 11:13 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Feb 3, 15:00 UTC
Feb 3, 2026
Regular maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:30 UTC
Scheduled - We would like to inform you that our provisioning engine is due for regular maintenance.

While maintenance is underway, provisioning requests may take longer to process. In exceptional circumstances, you might experience limited availability of the API and DCD.

All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.
Jan 26, 15:40 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Intermittent Issues with IONOS Cloud Telephon Support
Resolved - This incident has been resolved.
Jan 30, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 12:42 UTC
Investigating - We are currently investigating intermittent issues with IONOS Cloud Support Telephone Line. While mostly outgoing calls are affected, we ask customers to use support@cloud.ionos.com if the team cannot be reached correctly via phone.
Jan 30, 09:56 UTC
Jan 29, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Jan 14, 10:28 UTC
AI Model Hub Service Degradation and Increased Error Rate
Resolved - Our AI Model Hub experienced a temporary degradation, resulting in an increase in 5xx errors when interacting with the service. The issue was identified as a spike in memory usage in the API components. Our teams implemented mitigation measures to stabilize the load, and the service has been fully restored. The incident is now considered resolved.
Jan 29, 17:10 UTC
Monitoring - The team has successfully mitigated the incident. We are actively monitoring the service to ensure its full restoration.
Jan 29, 13:00 UTC
Investigating - We are currently investigating increased error rate in our AI Model Hub.
Jan 29, 11:40 UTC
Jan 28, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Jan 28, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Jan 14, 10:31 UTC
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