IONOS Cloud Status

Identified - The AI Model Hub is currently experiencing high demand. As a shared infrastructure environment, this temporary surge in utilization may result in increased latency and varied performance across the platform.

Current Impacts

- Increased Latency (TTFT): High GPU utilization may cause delayed responses (Time to First Token) when initiating model requests. We are continuously managing platform resources to maximize availability across all concurrent workloads.

- Llama 405B Constraints: Due to its scale and high compute requirements, the Llama 405B model is particularly sensitive to traffic spikes, leading to potential timeouts or higher latency—we recommend switching to alternative models for time-critical workloads requiring faster response times.

- Collections: Collections can also be influenced negatively by high demand and utilization. Please see the notes on new deployments in our documentation: https://docs.ionos.com/cloud/ai/ai-model-hub/how-tos/document-collections

Recommendations:

- To mitigate temporarily performance or availability issues, we encourage our customers and partners to implement (exponential backoff) retry mechanisms in their projects and pipelines. Usage peaks that lead in timeouts and degraded performance are usually transient.
- We kindly ask our customers to not create additional Support Tickets for questions and reports related to the performance of models in the Model Hub. Our Product and Tech Teams are aware and are actively monitoring and working on improving the service to meet demand.
- We ask Llama 405B users that face issues to consider a switch to GTP-OSS-120B instead. In most real world use cases, the model is more cost efficient and delivers a more robust performance

Outlook

The following measures are currently underway to improve the performance of the AI Model Hub:

- Various (model specific) optimizations are rolled out on a regular basis
- Improved cross-GPU load balancing (ETA July)
- Adjustments to error codes (replacing HTTP 5xx with HTTP 429) to allow clients to better understand and react to situations
Jun 04, 2026 - 14:34 UTC

Cloud Support Operational

Location DE/FKB Operational

Compute Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Private Cloud Operational

Logging Service Operational

Monitoring Service Operational

Location DE/FRA Operational

Compute Operational

Cubes Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Object Storage Operational

Logging Service Operational

Monitoring Service Operational

Location DE/FRA/2 Operational

Compute Operational

Cubes Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Object Storage Operational

Logging Service Operational

Monitoring Service Operational

Location DE/TXL Operational

Compute Operational

Cubes Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Object Storage Operational

Private Cloud Operational

Logging Service Operational

Monitoring Service Operational

Location ES/VIT Operational

Compute Operational

Cubes Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Object Storage Operational

Logging Service Operational

Monitoring Service Operational

Location FR/PAR Operational

Compute Operational

Storage Operational

Cubes Operational

Managed Kubernetes Operational

Provisioning Operational

Supporting Services Operational

Network Operational

Logging Service Operational

Monitoring Service Operational

Location GB/BHX Operational

Compute Operational

Cubes Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Logging Service Operational

Monitoring Service Operational

Location GB/GLO Operational

Private Cloud Operational

Location GB/LHR Operational

Compute Operational

Cubes Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Logging Service Operational

Monitoring Service Operational

Location US/EWR Operational

Compute Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Logging Service Operational

Monitoring Service Operational

Location US/LAS Operational

Compute Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Supporting Services Operational

Provisioning Operational

Logging Service Operational

Monitoring Service Operational

Location US/MCI Operational

Compute Operational

Storage Operational

Network Operational

Managed Kubernetes Operational

Provisioning Operational

Supporting Services Operational

Logging Service Operational

Monitoring Service Operational

APIs and Frontends Operational

Data Center Designer (DCD) Operational

Cloud API Operational

Billing API Operational

Reseller API Operational

Activity Log API Operational

Global Services Degraded Performance

Backup Service Operational

CloudDNS Operational

Database as a Service (DBaaS) Operational

Monitoring as a Service (MaaS) Operational

Content Delivery Network (CDN) Operational

AI Model Hub Degraded Performance

IAM Operational

Container Registry Operational

Accounts and Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2026

Unresolved incident: AI Model Hub - Service Degradations.

Jun 3, 2026

Network Software Upgrade

Completed - The scheduled maintenance has been completed.
Jun 3, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. Only network of Cubes component is affected. If you have Cubes or services that are hosted on various hosts, you might experience multiple instances of this service disruption.

Affected services: Network
Location: Location DE/TXL
May 29, 08:05 UTC

Switch to stand-by location

Completed - The scheduled maintenance has been completed.
Jun 3, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:00 UTC

Scheduled - During this window, we will be testing our disaster recovery systems to ensure your data and services remain protected in the event of an unplanned outage. As part of this exercise, traffic will be briefly redirected to our secondary data center.

You may experience a short interruption of the provisioning service (typically less than 15 minutes) during the switchover. During this time period provisioning requests will not be processed, which will slow down provisioning. No action is required on your part, and no data will be lost.

Affected services: Provisioning
Location: Global Services, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Jun 2, 11:37 UTC

Jun 2, 2026

NFS Software Upgrade

Completed - The scheduled maintenance has been completed.
Jun 2, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:00 UTC

Scheduled - We will be performing a scheduled upgrade of the Network File Storage (NFS) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of NFS connectivity for up to 5 (five) minute per processed cluster.

Affected services: Storage
Location: Location DE/TXL
Jun 1, 08:19 UTC

Network Software Upgrade

Completed - The scheduled maintenance has been completed.
Jun 2, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 11:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. Only the network of Cubes component is affected. If you have cubes that are hosted on various hosts, you might experience multiple instances of this service disruption.

Affected services: Network
Location: Location DE/TXL
May 29, 08:06 UTC

Limited access to provisioning services

Resolved - This incident has been resolved.
Jun 2, 11:28 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 16:57 UTC

Investigating - Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.

Occasionally, connections may be lost in the direction of the Data Center Designer.

Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
Jun 1, 14:10 UTC

Jun 1, 2026

NFS Software Upgrade

Completed - The scheduled maintenance has been completed.
Jun 1, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 UTC

AI Model Hub: Increased Error Rate

Resolved - This incident has been resolved.
Jun 1, 17:06 UTC

Monitoring - The Mistral Small 24B Instruct model is currently experiencing a high load.
For users experiencing timeouts, we recommend switching to an alternative model, such as GPT-OSS-120B.

The slow response times previously observed in Collections are no longer occurring.
May 29, 22:31 UTC

Identified - We are currently experiencing significant load, which is affecting the response times of our Modelhub. Our team is working on removing performance bottlenecks.
May 29, 20:43 UTC

Investigating - We are currently investigating increased latency and error count in the AI Model Hub
May 29, 20:23 UTC

Network Software Upgrade

Completed - The scheduled maintenance has been completed.
Jun 1, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. Only the network of Cubes component is affected. If you have cubes that are hosted on various hosts, you might experience multiple instances of this service disruption.

Affected services: Network
Location: Location ES/VIT, Location GB/LHR
May 29, 08:06 UTC

MongoDB Playground: 30-day cluster lifecycle policy takes effect

Completed - The scheduled maintenance has been completed.
Jun 1, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:00 UTC

Scheduled - Starting May 31, 2026, MongoDB Playground clusters will be automatically and permanently deleted 30 days after their creation date, as outlined in our customer documentation.
https://docs.ionos.com/cloud/databases/mongodb/overview

What is changing
* Existing clusters created more than 30 days before May 31, 2026 will be deleted on May 31, 2026.
* Existing clusters created less than 30 days before May 31, 2026 will be deleted 30 days after their creation date.
* New clusters created on or after May 31, 2026 will be deleted 30 days after creation.

Playground clusters do not include automated backups, so any data not exported before deletion will be unrecoverable.

Action required
* If you want to keep your data, please export it before your cluster's deletion date using mongodump. See MongoDB Backup & Recovery.
* Need your cluster for longer than 30 days? MongoDB Business Edition removes the 30-day limit and adds automated daily backups, higher connection limits, and production-ready performance.

* MongoDB Documentation: https://docs.ionos.com/cloud/databases/mongodb
* MongoDB Backup & recovery overview: https://docs.ionos.com/cloud/databases/mongodb/overview/backup-and-recovery

Affected services: Database as a Service (DBaaS)
Location: Global Services
May 11, 16:24 UTC

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

May 28, 2026

Connectivity Degradation: VPN Gateways

Resolved - We are marking this incident as resolved. Our team is currently investigating a link to a previous maintenance task on the VPN gateways. We will update the incident with the investigation results once they are available.
May 28, 17:21 UTC

Monitoring - all affected Gateways have recovered. We are monitoring the behavior and will mark the incident as resolved.
May 28, 11:34 UTC

Identified - Our VPN Team has identified the issue and is currently mitigating. Affected gateways are already recovering. We are monitoring recovery progress and will update this page.
May 28, 10:47 UTC

Investigating - We are currently investigating a connectivity issue related to VPN Gateways
May 28, 10:43 UTC

May 27, 2026

IAM Cluster Migration

Completed - The scheduled maintenance has been completed.
May 27, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:00 UTC

Scheduled - UPDATE: Maintenance start moved from 16:30 UTC to 15:00 UTC)

On Wednesday, 27 May 2026, between 17:00 and 18:00 CEST (15:00–16:00 UTC), we will perform scheduled maintenance to move our sign-in platform to upgraded, geo-redundant infrastructure. During this window, signing in to the Cloud Console (DCD), Reseller Portal, Partner Portal, Partner Applications, CRM, and single sign-on (SSO) flows may be briefly interrupted, and some users may need to sign in again after the maintenance. Already-authenticated API traffic and existing automations are not affected. No password change or account action is required. We have prepared and tested this change carefully and apologize for any inconvenience this short interruption may cause.

Affected services: Data Center Designer (DCD)
Location: APIs and Frontends
May 13, 10:19 UTC

Cloud Panel Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:00 UTC

Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
May 22, 22:45 UTC

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

Planned infrastructure upgrade — Monitoring & Logging Services (PAR, LHR, FRA, TXL)

Completed - The scheduled maintenance has been completed.
May 21, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 UTC

Scheduled - As part of our ongoing platform improvements, we will be performing an infrastructure upgrade to enhance the reliability, security, and performance of the Monitoring and Logging services in the listed regions.

Customer impact: A short interruption to ingestion endpoints for Monitoring and Logging may occur during the maintenance window. Previously ingested data is retained and remains accessible after the maintenance completes. No customer action is required.

Affected services: Logging Service
Location: Location DE/FRA, Location DE/TXL, Location FR/PAR, Location GB/LHR
May 19, 17:15 UTC