Provisioning of MongoDB Playground and Business Edition Clusters unavailable
Investigating - MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.

As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Monitoring Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
Monitoring Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Container Registry Operational
Accounts and Billing Operational
GPU Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Disabling New MariaDB 10.6 Cluster Creation Oct 12, 2026 16:00-18:00 UTC

Starting October 12, 2026, DBaaS will no longer allow provisioning of new MariaDB 10.6 clusters. MariaDB 10.6 reached its upstream End of Life in July 2026.

What this means for you:
- From October 12, 2026, requests to create new MariaDB 10.6 clusters will be rejected.
- Existing MariaDB 10.6 clusters are not affected and remain fully supported — no forced upgrade.
- You can continue to scale, reconfigure, and restore existing 10.6 clusters as before.
- Restoring a backup of an existing 10.6 cluster will continue to work and will still produce a MariaDB 10.6 cluster.
- To provision new clusters after this date, please select a currently supported MariaDB version.

No action is required for existing clusters. If you have automation that provisions MariaDB 10.6 clusters, please update it to target a supported version before October 12, 2026.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Posted on Sep 21, 2026 - 08:26 UTC

Disabling New PostgreSQL 14 Cluster Creation Oct 19, 2026 16:00-18:00 UTC

Starting October 19, 2026, DBaaS will no longer allow provisioning of new PostgreSQL 14 clusters, ahead of PostgreSQL 14's upstream End of Life in November 2026.

What this means for you:
- From October 19, 2026, requests to create new PostgreSQL 14 clusters will be rejected.
- Existing PostgreSQL 14 clusters are not affected — they remain fully functional and updatable until upgraded to a newer version.
- Restoring a backup of an existing 14 cluster will continue to work and will still produce a PostgreSQL 14 cluster.
- To provision new clusters after this date, please select a currently supported PostgreSQL version.

No action is required for existing clusters. If you have automation that provisions PostgreSQL 14 clusters, please update it to target a supported version before October 19, 2026.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Posted on Sep 21, 2026 - 08:26 UTC

Sep 28, 2026

DBaaS PostgreSQL API v1 Decommissioning
Completed - The scheduled maintenance has been completed.
Sep 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 14:00 UTC
Scheduled - Overview
Following the successful automated migration of all DBaaS PostgreSQL clusters to our v2 infrastructure earlier this month, IONOS Cloud is proceeding with the final decommissioning of the legacy PostgreSQL API v1.
The API v1 endpoints will be permanently disabled. Once disabled, any programmatic requests made to the v1 API will be rejected.

Impact & Required Actions
Because your underlying clusters have already been migrated, your databases will experience zero downtime during this API shutdown. However, you must ensure your management tools are updated to avoid disruption to your deployment workflows:
- Endpoint Update: Ensure all scripts, Terraform configurations, and SDKs are pointing exclusively to the regional API v2 endpoints.
- Authentication Switch: PostgreSQL API v2 does not support BASIC authentication. If you have not done so already, you must immediately switch your API and SDK authentication to TOKEN authentication.

API v2 Benefits Reminder
Migrating your tooling to API v2 grants you access to the new platform features:
- Regional Endpoints: Lower-latency API access routed directly to your specific region.
- Observability Integration: Access to forward cluster logs and metrics directly to IONOS Logging and Monitoring.
- SSD Premium Infrastructure: Full management capabilities for the upgraded, high-performance SSD Premium storage tier.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Aug 24, 14:41 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

DCD is Currently Unavailable
Resolved - After hours of monitoring incident the DCD is fully stable and operation
Sep 26, 11:11 UTC
Update - We are continuing to monitor for any further issues.
Sep 26, 03:04 UTC
Monitoring - The DCD is now available again, and we are monitoring the situation.
Sep 26, 02:57 UTC
Investigating - The DCD is currently unavailable, displaying an endless "Loading DCD..." page. We are currently investigating this issue, and will keep you updated.
Sep 26, 00:25 UTC

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Network packet loss in TXL / Provisioning delays
Resolved - This incident has been resolved.
Sep 24, 14:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 11:57 UTC
Update - On top of the network issue in TXL, there may be delays in provisioning.
Sep 24, 08:58 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Sep 24, 08:43 UTC
Managed Kubernetes - Intermittent Control Plane Unavailability
Resolved - The incident has been mitigated successfully at approx. 19:00 UTC, 23.09.2026. The teams involved are currently investigating the root cause and we will publish a report here once it is compiled.
Sep 24, 05:43 UTC
Identified - We have successfully identified and mitigated a high-latency condition in our core storage infrastructure that temporarily impacted the responsiveness of the Kubernetes control plane. Our engineering team is currently executing a phased reconciliation and rollout process to gracefully restart the management instances and restore full functionality. Existing application workloads continue to run normally and remain unaffected.
Sep 23, 18:32 UTC
Investigating - We are currently experiencing control plane instability affecting our managed Kubernetes clusters. While existing application workloads continue to run normally, administrative and management capabilities are currently degraded. Our engineering team is actively working on a resolution, and we will provide updates as new information becomes available.
Sep 23, 17:15 UTC

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

GPU Server Provisioning: Supply currently limited
Resolved - Additional GPU capacity has been successfully provisioned, and standard availability is now restored. We are removing this note.
Sep 21, 08:31 UTC
Identified - We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

- Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
- Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
- If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution
Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.
Jun 18, 15:04 UTC
TXL - Network Connectivity
Resolved - We are marking this incident as resolved
Sep 21, 07:24 UTC
Monitoring - DBaaS service has recovered, as well. We are setting the incident into Monitoring status, while the teams are ensuring that all affected services operate normally.
Sep 9, 02:19 UTC
Update - We are currently investigating potential residual impact on DBaaS Services.
Compute and Block Storage have reported full recovery.
Sep 9, 01:07 UTC
Update - Our Network Team has identified an issue related to a recent router replacement and applied a mitigation. Compute and Storage systems are showing signs of recovery. We are actively monitoring the environment until all services are fully restored
Sep 9, 00:20 UTC
Update - We are continuing to work on a fix for this issue.
Sep 8, 23:59 UTC
Identified - We see indications of a recurrence of the issue and are setting the status page to active. Our Network Team is investigating and we will share updates here as they become available.
The issue is currently negatively affecting Compute, Provisioning and Network Components.
Sep 8, 23:56 UTC
Monitoring - We are currently investigating network connectivity alerts related to our TXL datacenter. While connectivity appears to be restored already, we are actively monitoring the situation to ensure stability. We will provide updates as new information becomes available.
Sep 8, 23:43 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

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