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Location DE/FKB ? Operational
Compute Operational
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Supporting Services ? Operational
Provisioning Operational
Private Cloud Operational
Location DE/FRA ? Operational
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Provisioning Operational
S3 Object Storage Operational
Location DE/TXL ? Operational
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Provisioning Operational
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Location ES/VIT ? Operational
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Provisioning Operational
S3 Object Storage Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
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Provisioning Operational
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Location GB/GLO Operational
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Location GB/LHR ? Operational
Compute Operational
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Supporting Services ? Operational
Provisioning Operational
Location US/EWR ? Operational
Compute Operational
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Supporting Services ? Operational
Provisioning Operational
Location US/LAS ? Operational
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Provisioning Operational
Location US/MCI ? Operational
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Provisioning Operational
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APIs and Frontends Operational
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Cloud API ? Operational
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Reseller API Operational
Activity Log API ? Operational
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Monitoring as a Service (MaaS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance of the Backup service Jul 30, 2024 17:00-21:30 UTC
We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Jul 23, 2024 - 15:48 UTC
Cloud Panel Maintenance Jul 31, 2024 05:00-06:30 UTC
We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Posted on Jul 26, 2024 - 12:48 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Limited access to provisioning services
Resolved - This incident has been resolved.
Jul 25, 12:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 11:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 10:02 UTC
Investigating - Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.

Occasionally, connections may be lost in the direction of the Data Center Designer.

Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
Jul 25, 07:33 UTC
Jul 24, 2024
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Jul 22, 06:12 UTC
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Jul 12, 13:56 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Network Issues (Frankfurt)
Resolved - This incident has been resolved.
Jul 13, 07:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 15:25 UTC
Identified - We are still seeing issues on the network side, we are working on fixing these.
Jul 12, 14:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 14:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 12, 12:53 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery in some Frankfurt VDCs.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Jul 12, 12:00 UTC
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