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Location DE/FRA/2 Operational
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Location DE/TXL Operational
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Location GB/BHX Operational
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Location US/EWR Operational
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Location US/LAS Operational
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Degraded Performance
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Maintenance

Scheduled Maintenance

Scheduled Maintenance: Switch Replacement Mar 3, 2026 09:00-13:00 UTC

We will be performing planned maintenance to replace a faulty switch in our infrastructure. This replacement is necessary due to a hardware failure reducing redundancy.
We do not expect customer facing impact.
Posted on Feb 28, 2026 - 15:36 UTC

Scheduled Maintenance :Network Software Updates in FRA, TXL, FKB Mar 5, 2026 18:00-21:00 UTC

We are updating software packages in our network stack. We do not expect customer facing service degradation.
Posted on Feb 28, 2026 - 15:43 UTC

Scheduled Maintenance – BGP Route Advertisement Update (TXL) Mar 9, 2026 21:00-23:00 UTC

We will be performing a scheduled maintenance activity on the TXL network fabric.
We do not expect any customer facing service degradation.
Posted on Feb 28, 2026 - 15:33 UTC
Feb 28, 2026

No incidents reported today.

Feb 27, 2026
Acronis Backup Service: Cloud Storage Access issues
Resolved - This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.
Feb 27, 08:25 UTC
Investigating - We are currently investigating issues related to Acronis Backup Service.
Error message: Failed to connect because access to the cloud storage was denied.
Feb 26, 19:56 UTC
Feb 26, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Feb 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Feb 3, 18:28 UTC
Feb 25, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Feb 25, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Feb 3, 18:24 UTC
Feb 24, 2026
Network service degraded
Postmortem - Read details
Feb 25, 11:56 UTC
Resolved - The issue was linked to the scheduled network maintenance announced here: https://status.ionos.cloud/incidents/y3q7703x5fg4.
We have confirmed that the problem is now resolved. Our team is continuing the investigation to determine the root cause, and we will publish the RCA on this page as soon as it becomes available.
Feb 24, 21:44 UTC
Monitoring - A fix Has been implemented and Customers should see traffic and connectivity return to normal at this point.
Feb 24, 21:05 UTC
Identified - The team has now Identified the source and are investigating remediation steps.
Feb 24, 21:00 UTC
Update - We are continuing to investigate this issue.
Feb 24, 20:53 UTC
Update - We are continuing to investigate this issue.
Feb 24, 20:40 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery. Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources. We will inform you as soon as the functionality has been restored.
Feb 24, 20:39 UTC
Network Infrastructure Update
Completed - The scheduled maintenance has been completed.
Feb 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 UTC
Scheduled - We are performing a scheduled configuration update to the switch interfaces. This maintenance is essential to improve our monitoring capabilities.

Customers may experience brief instances (2-3 seconds) of packet loss while the interface configurations are being applied.
Feb 20, 16:17 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
Network Infrastructure Update in TXL
Completed - The scheduled maintenance has been completed.
Feb 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:00 UTC
Scheduled - This notice is to inform you of scheduled maintenance on our Berlin-based network infrastructure. We are performing a configuration update to improve network segmentation and routing efficiency.
We do not expect any service degradation.
Feb 14, 16:43 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Feb 13, 13:41 UTC
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

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