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Performance Degradation Compute FRA
Update - Our Compute Team has confirmed that the fix has been rolled out to the majority of affected hosts. We are currently finishing the rollout and will provide an update once the remaining hosts on affected clusters are covered
Apr 08, 2026 - 17:58 UTC
Update - The second configuration update rollout is currently in progress, and we have confirmed initial improvements related to CPU performance. Due to the size of the fleet, we expect the rollout to take some time to complete. Throughout the process, customers will see performance gains as soon as the specific hosts supporting their workloads have been updated. We will provide a final update once the rollout is finished.
Apr 08, 2026 - 15:29 UTC
Monitoring - The adjustment was rolled out. Our Compute team is seeing dropping CPU steal time. We are monitoring the situation. Our Tech Teams are preparing another rollout that should improve the performance further.
Apr 08, 2026 - 11:28 UTC
Update - Our compute team has successfully tested the proposed fix for the CPU core affinity and is preparing a rollout. We will monitor the results.
Apr 08, 2026 - 10:12 UTC
Update - Our compute team has found another factor negatively impacting CPU performance for affected VMs. We are currently testing a potential transparent resolution for the problematic CPU affinity setting.
Apr 08, 2026 - 09:54 UTC
Identified - We have identified an increase in CPU steal time on affected hosts. Our Compute team has identified a likely culprit and is currently testing a potential mitigation to ensure its effectiveness before a rollout.
Apr 08, 2026 - 08:27 UTC
Investigating - We are currently investigating performance degradation affecting compute components in our FRA DC. This issue is impacting a subset of Virtual Machines (VMs) and Kubernetes Clusters. We will provide further updates as our investigation progresses.
Apr 08, 2026 - 06:48 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA Degraded Performance
Compute Degraded Performance
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Degraded Performance
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Stability Improvements: Subnet Manager Migration in TXL (1/2) Apr 9, 2026 17:00-21:00 UTC

As part of our network modernization and stability initiative, we are moving the Subnet Manager to new hardware. This will improve the service's resilience and performance.
Posted on Apr 05, 2026 - 15:06 UTC

Stability Improvements: Subnet Manager Migration in TXL (2/2) Apr 16, 2026 17:00-21:00 UTC

As part of our network modernization and stability initiative, we are moving the Subnet Manager to new hardware. This will improve the service's resilience and performance.
Posted on Apr 05, 2026 - 15:09 UTC
Apr 8, 2026
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Mar 28, 08:16 UTC
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Managed Kubernetes: Service Degradation for Control Planes in FRA
Resolved - We are marking the incident as resolved, as no further anomalies were detected. The root cause was a transient latency issue in one of the redundant CoreDNS pods, which led to kube-apiservers being unable to discover etcd instances in time. We are currently developing better mitigation options for the excessive NXDOMAIN requests observed during the incident.
Apr 1, 20:18 UTC
Monitoring - All affected Control Planes have recovered. We are currently monitoring the affected clusters for further anomalies.
Mar 31, 13:10 UTC
Investigating - We are currently investigating service degradation for Control Planes of some Kubernetes clusters in the FRA DC.
Mar 31, 12:22 UTC
Mar 31, 2026
Mar 30, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Mar 30, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Mar 10, 07:58 UTC
Unscheduled Maintenance - Provisioning
Completed - The scheduled maintenance has been completed.
Mar 30, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 12:00 UTC
Scheduled - Due to an urgent system requirement, we are performing unscheduled maintenance on our provisioning infrastructure. While we strive to keep any disruption to an absolute minimum, provisioning jobs may be temporarily unavailable or experience slight delays during this window.

There will be no impact on existing, already provisioned resources.
Mar 30, 11:05 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Mar 26, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Mar 10, 07:41 UTC
Mar 25, 2026
Availability of API and DCD limited
Resolved - This incident is resolved. We will publish a root cause analysis once it is compiled.
Mar 25, 11:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 03:00 UTC
Investigating - We are currently investigating limitations in the availability of the Cloud-API and the data center designer (DCD).

We will provide further information as soon as possible.
Mar 25, 00:43 UTC
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