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Partial Control Plane Outage Affecting Kubernetes Operations
Monitoring - Incident involving degradation of the control plane has been resolved and we are monitoring the situation.
Jul 01, 2026 - 19:07 UTC
Update - The situation appears to have stabilized for the time being. An internal investigation into the exact root cause is ongoing.
Jun 30, 2026 - 22:55 UTC
Investigating - Customers may experience connection problems to the control plane and degraded functionality of kubernetes
Jun 30, 2026 - 21:08 UTC
AI Model Hub - Service Degradations
Identified - The AI Model Hub is currently experiencing high demand. As a shared infrastructure environment, this temporary surge in utilization may result in increased latency and varied performance across the platform.

Current Impacts

- Increased Latency (TTFT): High GPU utilization may cause delayed responses (Time to First Token) when initiating model requests. We are continuously managing platform resources to maximize availability across all concurrent workloads.

- Llama 405B Constraints: Due to its scale and high compute requirements, the Llama 405B model is particularly sensitive to traffic spikes, leading to potential timeouts or higher latency—we recommend switching to alternative models for time-critical workloads requiring faster response times.

- Collections: Collections can also be influenced negatively by high demand and utilization. Please see the notes on new deployments in our documentation: https://docs.ionos.com/cloud/ai/ai-model-hub/how-tos/document-collections

Recommendations:

- To mitigate temporarily performance or availability issues, we encourage our customers and partners to implement (exponential backoff) retry mechanisms in their projects and pipelines. Usage peaks that lead in timeouts and degraded performance are usually transient.
- We kindly ask our customers to not create additional Support Tickets for questions and reports related to the performance of models in the Model Hub. Our Product and Tech Teams are aware and are actively monitoring and working on improving the service to meet demand.
- We ask Llama 405B users that face issues to consider a switch to GTP-OSS-120B instead. In most real world use cases, the model is more cost efficient and delivers a more robust performance

Outlook

The following measures are currently underway to improve the performance of the AI Model Hub:

- Various (model specific) optimizations are rolled out on a regular basis
- Improved cross-GPU load balancing (ETA July)
- Adjustments to error codes (replacing HTTP 5xx with HTTP 429) to allow clients to better understand and react to situations
Jun 04, 2026 - 14:34 UTC
Managed Kubernetes - Automated Maintenance disabled
Identified - We were able to reactivate the MK8s maintenances in all clusters in our TXL datacenter
Jun 23, 2026 - 08:21 UTC
Investigating - Due to exceptionally high demand in two clusters in our TXL and FRA datacenters, we have temporarily paused Managed Kubernetes Automated Maintenance.

To ensure that clusters remain operational without interruption during updates, Automated Maintenance requires temporary cluster "cloning", which increases resource consumption. As most maintenance windows are scheduled to run over the weekend, resource demand peaks sharply during these periods.

To protect cluster stability and prevent service degradation, we have paused maintenance for the affected clusters. Any maintenance scheduled from today onward will not run until we resume.

We know automated Kubernetes maintenance is an important feature of our platform, and we did not take this decision lightly. We are expanding capacity in the affected clusters as a high priority and will update this page as soon as maintenance resumes.
Jun 22, 2026 - 19:07 UTC
GPU Server Provisioning: Supply currently limited
Identified - We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

- Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
- Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
- If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution
Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.
Jun 18, 2026 - 15:04 UTC
Provisioning of MongoDB Playground and Business Edition Clusters unavailable
Investigating - MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.

As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Monitoring Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
Monitoring Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Degraded Performance
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Degraded Performance
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Container Registry Operational
Accounts and Billing Operational
GPU Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance Jul 7, 2026 17:00-19:00 UTC

We will perform a network optimization maintenance in which some filters will update. This is generally does not lead to customer facing service degradation, however in some cases - due to network convergence - there can be some packet loss for up to 2-3 seconds. If you have multiple workloads on different hosts, then this impact can be experienced multiple times.


Affected services: Network
Location: Location DE/FKB, Location ES/VIT, Location GB/BHX, Location GB/LHR
Posted on Jun 30, 2026 - 13:33 UTC

Disabling PostgreSQL Cluster Creation via API v1 Jul 15, 2026 10:00-12:00 UTC

Details:
During this scheduled maintenance window, we will permanently disable the creation of new DBaaS PostgreSQL clusters via API v1. This is a mandatory step in our transition to the upgraded PostgreSQL v2 infrastructure, which offers enhanced I/O performance, reduced management latency, and native observability tools.

What does this mean for you?
New Deployments: Any automated scripts attempting to provision new PostgreSQL clusters using API v1 after this window will receive an error and fail.
Existing Clusters: There is no impact on existing PostgreSQL v1 clusters during this maintenance. They will remain fully operational and accessible.

Required Actions
If you manage your database infrastructure programmatically, please perform the following steps to ensure uninterrupted operations:
Migrate to API v2: Update your deployment workflows, scripts, and IaC configurations to use API v2 for all future PostgreSQL cluster provisions. API v2: https://api.ionos.com/docs/postgresql/v2/
Switch to Token Authentication: PostgreSQL v2 does not support Basic Authentication. To maintain management access, ensure your tools are updated to use Token Authentication. (Note: Token authentication is already supported on v1 and can be implemented immediately).

Looking Ahead: Automatic Cluster Migrations
Existing PostgreSQL v1 clusters will be automatically migrated to the v2 infrastructure by IONOS in the near future. This maintenance window only blocks the creation of new v1 clusters. You will receive a separate, official email communication detailing your specific cluster migration window and what to expect.

Affected services: Database as a Service (DBaaS)
Location: APIs and Frontends, Global Services
Posted on Jun 19, 2026 - 09:44 UTC

Switch to Berlin located provisioning stack Jul 16, 2026 14:00-16:00 UTC

We will test switching the provisioning to our geo‑redundant setup to ensure the standby location is fully functional.

Expected impact:
* Cloud API reduced availability for some minutes during the maintenance window
* increased processing times for provisioning requests

We apologize for the inconvenience.

Affected services: Managed Kubernetes, Provisioning
Location: APIs and Frontends, Global Services, Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Posted on Jul 03, 2026 - 10:59 UTC
Jul 3, 2026
Provisioning issues in FRA and TXL
Resolved - Our Provisioning went back operational yesterday around 16:30 UTC.
Further monitoring showed no issues anymore, so this incident was resolved.
Jul 3, 09:16 UTC
Identified - We found the root cause and implemented mitigation measures.
We expect the errors to decrease significantly now.
We will let you know asap when we consider the situation being back to normal.
Jul 2, 13:51 UTC
Investigating - Currently we are facing increased provisioning problems resulting in error code [VDC-5-0].
We understand the impact, and our teams are investigating the root cause to get this fixed asap.
Please postpone your provisioning until we resolve the issue, we will inform you of any updates.
Jul 2, 08:30 UTC
Jul 2, 2026
Cloud Support: Telephone Support temporarily unavailable
Resolved - Phone Support is now available again
Jul 2, 13:50 UTC
Update - We are continuing to investigate this issue.
Jul 2, 07:01 UTC
Investigating - IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
Jul 2, 07:00 UTC
Jul 1, 2026

Unresolved incident: Partial Control Plane Outage Affecting Kubernetes Operations.

Jun 30, 2026
Scheduled Network Configuration Update
Completed - The scheduled maintenance has been completed.
Jun 30, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:00 UTC
Scheduled - We are performing a phased upgrade of our network configuration across all locations. This update includes firewall and cluster configuration changes required to integrate new frontend nodes. There should be no impact, but on rare occasions a brief packet loss of a few seconds may occur.

Affected services: Network
Location: Location DE/FRA, Location DE/FRA/2, Location DE/TXL
Jun 24, 07:55 UTC
Jun 29, 2026
Scheduled Network Configuration Update
Completed - The scheduled maintenance has been completed.
Jun 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 17:00 UTC
Scheduled - We are performing a phased upgrade of our network configuration across all locations. This update includes firewall and cluster configuration changes required to integrate new frontend nodes. There should be no impact, but on rare occasions a brief packet loss of a few seconds may occur.

Affected services: Network
Location: Location DE/FKB, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR
Jun 24, 07:51 UTC
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
AI Model Hub - All models currently unavailable
Resolved - This incident has been resolved.
Jun 23, 14:26 UTC
Monitoring - A fix has been implemented and we are monitoring the service.
Jun 23, 11:33 UTC
Update - We are continuing to investigate this issue.
Jun 23, 10:26 UTC
Investigating - Due to an internal network issue that is currently being investigated, all models are currently unavailable.
Jun 23, 10:24 UTC
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 UTC
Scheduled - We will perform a network optimization maintenance in which some filters will update. This is generally does not lead to customer facing service degradation, however in some cases - due to network convergence -, there can be some packet loss for 2-3 seconds. If you have multiple workloads on different hosts, then this impact can be experienced multiple times.

Affected services: Network
Location: Location US/EWR, Location US/LAS, Location US/MCI
Jun 18, 12:12 UTC
Jun 22, 2026
New BGP sessions for DB service
Completed - The scheduled maintenance has been completed.
Jun 22, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 UTC
Scheduled - We are performing a routine network optimization for our Database Quota Service—the system that manages resource limits for your database environments. To do this, we are updating the "digital maps" (technically known as BGP) that guide traffic to our servers. This ensures your service remains fast and reliable by directing your requests through the most efficient paths.

We are proceeding with network routing updates for the Database Quota Service across the following locations:

Germany: Berlin (txl), Frankfurt[fra]

Impact & Mitigation:
This update is designed to run in the background. Your service will remain online throughout the process.

Potential Latency: You may notice a brief, minor increase in response time (a "latency spike") for a few seconds.

Risk Assessment: While we expect a seamless transition, there is a very small chance of a minimal interruption if the automatic connection setup requires manual adjustment.


Affected services: Network
Location: Location DE/FRA, Location DE/TXL
Jun 19, 09:43 UTC
S3: Increased Error Rate
Resolved - We are marking this incident as resolved, as no further abnormalities occurred.
Jun 22, 18:42 UTC
Monitoring - Error rate has dropped. We are monitoring the situation further.
Jun 19, 09:03 UTC
Identified - We are reducing the impact of the incident, as our Object Storage Team has traced back the increased error rates to mainly SlowDown codes, which affect only heavily loaded buckets.
Jun 19, 06:57 UTC
Investigating - We are currently investigating increased error rate for S3 in our FRA DC
Jun 19, 06:35 UTC
Scheduled Network Configuration Update
Completed - The scheduled maintenance has been completed.
Jun 22, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:00 UTC
Scheduled - We are performing a phased upgrade of our network configuration across all locations. This update includes firewall and cluster configuration changes required to integrate new frontend nodes. There should be no impact, but on rare occasions a brief packet loss of a few seconds may occur.

Affected services: Network
Location: Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Jun 18, 12:10 UTC
MK8s Control Plane: Partial Outage
Resolved - We have marked this incident as resolved. Several underlying VMs entered an unhealthy state, which increased the CPU load on the remaining healthy VMs supporting the service. This cascaded into the intermittent availability issues. All systems are now operating normally.
Jun 22, 11:04 UTC
Identified - We have observed another spike and are setting the incident back to active. Our MK8s Team is informed and are actively working the incident.
Jun 22, 08:35 UTC
Monitoring - Control Planes are reachable again. Our MK8s Team is currently investigating the root cause for the service interruption.
Jun 22, 08:15 UTC
Investigating - We are currently investigating issues with the MK8s control plane
Jun 22, 08:01 UTC
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Provisioning: Degraded Performance in Job Processing
Resolved - We are resolving this incident as provisioning performance has fully normalized.
Jun 19, 16:32 UTC
Monitoring - Provisioning is currently operating as expected, and we are closely monitoring the system.
Our team is continuing to investigate the root cause of the earlier performance degradation.
Jun 18, 17:46 UTC
Investigating - We are currently investigating instances of performance degradation in job processing. Our Provisioning Team is currently investigating the root cause of these events.
Customers might see delays and errors in provisioning job processing.
Jun 18, 17:20 UTC
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