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All Systems Operational

Cloud Support ? Operational
Location DE/FKB ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services ? Operational
Network Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Logging Service Operational
Location US/EWR ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Logging Service Operational
Location US/LAS ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Logging Service Operational
Location US/MCI ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services ? Operational
Logging Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) ? Operational
Cloud API ? Operational
Billing API Operational
Reseller API Operational
Activity Log API ? Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) ? Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) ? Operational
AI Model Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Billing API maintenance May 24, 2025 08:00-15:00 UTC

We would like to inform you of an upcoming maintenance to our Billing API, during which the following endpoints will return a 500 error:

https://api.ionos.com/docs/billing/v3/#tag/utilization
https://api.ionos.com/docs/billing/v3/#tag/traffic
https://api.ionos.com/docs/billing/v3/#tag/evn

Furthermore, we are expecting the Billing API to be unavailable, in its entirety, for a period of approximately five minutes during this maintenance window.

All other services, and your virtual resources, will remain unaffected.
Posted on May 19, 2025 - 08:22 UTC
May 19, 2025
Limited access to provisioning in DCD and API and K8s manager
Resolved - This incident has been resolved.
May 19, 12:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 12:19 UTC
Investigating - Currently, there is an issue for provisioning orders that are initiated via Data Center Designer or API.
This also affects the access to the K8s Manager.

We will inform you as soon as the functionality has been restored.
May 19, 11:53 UTC
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
DCD VM Access via Console not working
Resolved - After fixing the Remote Console access earlier, we observed no more issues.
May 15, 17:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 16:11 UTC
Investigating - Currently, we are facing an issue calling the VM console in DCD.
Our teams are working on a fix to get back the functionality.

Meanwhile, you want to use a workaround to call the console using IONOSCTL (or API):
https://api.ionos.com/docs/cloud/v6/#tag/Servers/operation/datacentersServersRemoteConsoleGet
https://docs.ionos.com/cli-ionosctl/subcommands/compute-engine/server/console/get
i.e.
ionosctl server console get --datacenter-id DATACENTER_ID --server-id SERVER_ID

We will inform you as soon as the functionality has been restored.
May 15, 07:58 UTC
May 14, 2025

No incidents reported.

May 13, 2025
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 05:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
May 9, 17:10 UTC
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Billing API maintenance
Completed - The scheduled maintenance has been completed.
May 9, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 UTC
Scheduled - We would like to inform you of an upcoming maintenance to our Billing API, during which we are expecting it to be unavailable for a period of approximately five minutes.

All other services, and your virtual resources, will remain unaffected.
May 5, 07:20 UTC
May 8, 2025

No incidents reported.

May 7, 2025
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
May 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

During this time, it will not be possible to create new backup units, and it is possible that certain scheduled backups will be delayed.
May 2, 14:05 UTC
Limited access to provisioning services
Resolved - This incident has been resolved.
May 7, 14:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 08:40 UTC
Investigating - Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.

Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
May 7, 07:06 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.

Availability and accessibility of your Private Cloud resources will remain unaffected.
May 2, 14:15 UTC
May 6, 2025

No incidents reported.

May 5, 2025
Deprecation of Llama 3.1 70B on AI Model Hub
Completed - The scheduled maintenance has been completed.
May 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Scheduled - We would like to inform you that the Llama 3.1 70B Model will be deprecated on the 5th of May.

To ensure service continuity and access to the latest capabilities, we recommend migrating to one of our other available models in our AI Model Hub.

You can find our current list of available models via https://api.ionos.com/docs/inference-modelhub/v1/#tag/Foundation-Models/operation/modelsGet and for guidance and support, you can contact our technical support team. Thank you for your trust.
Apr 28, 14:25 UTC
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