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Network Service Degradation in TXL
Monitoring - We are setting the DCD frontend back to 'Operational' now that the dependency on the provisioning side has been resolved. Customers should now be able to use the DCD via the web frontend again.

We are setting the incident to 'Monitoring' status and will ensure the successful recovery of the still affected services. Customers might still experience a performance impact on provisioning-related activities, such as modifying infrastructure resources in the DCD.

We recommend to postpone non-mission critical/urgent changes until the incident is marked as "Resolved"
Mar 03, 2026 - 15:25 UTC
Update - We are still waiting for the provisioning backlog to be processed. Customers might face extended provisioning times. DCD web-frontend availability and DBaaS services remain affected due to their dependency on provisioning assignments. We will continue to update the status page, though likely at a reduced cadence as we monitor backlog consumption.

In parallel, a Root Cause Analysis (RCA) has been initiated for the triggering incident. We will share the RCA here as soon as it becomes available.
Mar 03, 2026 - 15:16 UTC
Update - We are setting AI Model Hub back to "operational"
Mar 03, 2026 - 14:37 UTC
Update - We are currently working on re-establishing connectivity for the supporting systems for the DCD to restore the service, as well.
Mar 03, 2026 - 14:33 UTC
Update - We see that AI Model Hub service is recovering. We are closely monitoring request processing and reducing the severity of the impact for this service.
Mar 03, 2026 - 14:20 UTC
Update - Network connectivity is improving. We will re-enable provisioning and monitor job execution as well as the rest of the affected services.
Mar 03, 2026 - 14:01 UTC
Update - Our network team is still diagnosing ongoing connectivity issues that affect the referenced services.
Mar 03, 2026 - 13:39 UTC
Update - We are upgrading the impact for the AI Model Hub.
Mar 03, 2026 - 13:24 UTC
Update - We are temporarily pausing provisioning in a cluster currently experiencing a backlog of queued jobs. While running services remain unaffected, updates to existing entities will not be processed until provisioning is reactivated.
Mar 03, 2026 - 12:54 UTC
Update - We have added DBaaS in the list of affected services due to increased error count. The team is aware and actively working on the service.
Mar 03, 2026 - 12:45 UTC
Identified - We are seeing issues again on DCD frontend, as well as AI Model Hub. Customers may still see connectivity issues with these services. Our Services Team are investigating.
Mar 03, 2026 - 12:38 UTC
Monitoring - We are seeing services recovering. We will monitor the progress over the next few minutes and update the status of the affected services.
Mar 03, 2026 - 12:09 UTC
Update - We have added DCD and AI Modelhub to the list of affected services. Customers might experience connectivity issues for these services currently.
Mar 03, 2026 - 12:01 UTC
Identified - We have identified an issue related to the ongoing maintenance: https://status.ionos.cloud/incidents/zg4mpk9x724t
Our network team is currently working on restoring service to the affected components. Customers might experience intermittent network service degradation or outages.
We are upgrading the severity of the incident and will keep you informed on the progress of the recovery.
Mar 03, 2026 - 11:53 UTC
Investigating - We are currently investigating monitoring alerts in TXL. We will keep you updated on our investigation.
Mar 03, 2026 - 11:36 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL Degraded Performance
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Degraded Performance
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Degraded Performance
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Degraded Performance
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network maintenance in Karlsruhe / DE-FKB Mar 4, 2026 20:00-23:00 UTC

We would like to inform you that an exceptional maintenance of the network is due to be carried out in our location FKB.
We need to exchange some faulty HW that is covered by redundancy. We do not expect any impact on the network and storage connectivity.

The maintenance activity may cause latency for short time but no connectivity loss.
All other services are expected to operate normally. Availability and accessibility of your virtual data center resources will remain unaffected.
Posted on Mar 03, 2026 - 17:07 UTC

Scheduled Maintenance :Network Software Updates in FRA, TXL, FKB Mar 5, 2026 18:00-21:00 UTC

We are updating software packages in our network stack. We do not expect customer facing service degradation.
Posted on Feb 28, 2026 - 15:43 UTC

Scheduled Maintenance – BGP Route Advertisement Update (TXL) Mar 9, 2026 21:00-23:00 UTC

We will be performing a scheduled maintenance activity on the TXL network fabric.
We do not expect any customer facing service degradation.
Posted on Feb 28, 2026 - 15:33 UTC
Mar 3, 2026
Scheduled Maintenance: Switch Replacement
Completed - The scheduled maintenance has been completed.
Mar 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:00 UTC
Scheduled - We will be performing planned maintenance to replace a faulty switch in our infrastructure. This replacement is necessary due to a hardware failure reducing redundancy.
We do not expect customer facing impact.
Feb 28, 15:36 UTC
Mar 2, 2026
Kubernetes service restricted
Resolved - This incident has been resolved.
Mar 2, 14:55 UTC
Identified - We are currently experiencing instability affecting Kubernetes clusters hosted in Frankfurt. Some clusters are stuck in an updating/deploying state, which is causing intermittent communication issues between control plane components and worker nodes. The issue may cause brief interruptions or degraded performance across impacted services. Our engineering teams are actively investigating and working to restore full stability as quickly as possible.
Mar 2, 12:03 UTC
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Acronis Backup Service: Cloud Storage Access issues
Resolved - This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.
Feb 27, 08:25 UTC
Investigating - We are currently investigating issues related to Acronis Backup Service.
Error message: Failed to connect because access to the cloud storage was denied.
Feb 26, 19:56 UTC
Feb 26, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Feb 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Feb 3, 18:28 UTC
Feb 25, 2026
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Feb 25, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Feb 3, 18:24 UTC
Feb 24, 2026
Network service degraded
Postmortem - Read details
Feb 25, 11:56 UTC
Resolved - The issue was linked to the scheduled network maintenance announced here: https://status.ionos.cloud/incidents/y3q7703x5fg4.
We have confirmed that the problem is now resolved. Our team is continuing the investigation to determine the root cause, and we will publish the RCA on this page as soon as it becomes available.
Feb 24, 21:44 UTC
Monitoring - A fix Has been implemented and Customers should see traffic and connectivity return to normal at this point.
Feb 24, 21:05 UTC
Identified - The team has now Identified the source and are investigating remediation steps.
Feb 24, 21:00 UTC
Update - We are continuing to investigate this issue.
Feb 24, 20:53 UTC
Update - We are continuing to investigate this issue.
Feb 24, 20:40 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery. Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources. We will inform you as soon as the functionality has been restored.
Feb 24, 20:39 UTC
Network Infrastructure Update
Completed - The scheduled maintenance has been completed.
Feb 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 UTC
Scheduled - We are performing a scheduled configuration update to the switch interfaces. This maintenance is essential to improve our monitoring capabilities.

Customers may experience brief instances (2-3 seconds) of packet loss while the interface configurations are being applied.
Feb 20, 16:17 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
Network Infrastructure Update in TXL
Completed - The scheduled maintenance has been completed.
Feb 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:00 UTC
Scheduled - This notice is to inform you of scheduled maintenance on our Berlin-based network infrastructure. We are performing a configuration update to improve network segmentation and routing efficiency.
We do not expect any service degradation.
Feb 14, 16:43 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Feb 13, 13:41 UTC
Feb 17, 2026

No incidents reported.

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