Log in

All Systems Operational

Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Container Registry Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 6, 2026
Object Storage Service Restrictions: New keys can not be created
Resolved - The Object Storage key creation is fixed, so new keys can be created and used.
May 6, 06:00 UTC
Monitoring - Object Storage key creation is back working, you can create new access keys now.
However, we keep monitoring the behaviour.
May 5, 14:36 UTC
Investigating - We are currently investigating a general problem with our Object Storage Access Key creation.
Currently, all new key creations are failing, so new keys can not be used.
Old working keys are not affected, they are working as usual.

Please be aware that the DCD frontend doesn't always reflect the key state properly,
so to request the correct key status, please use the API.
May 5, 07:47 UTC
Managed Kubernetes - Partial Connectivity Degradation to Control Planes
Resolved - The incident is over, all K8s control planes were back and operational yesterday.
No further issues occurred.
May 6, 05:58 UTC
Monitoring - The team identified the issue and applied a fix, control planes are back now.
We keep monitoring the situation.
May 5, 17:06 UTC
Investigating - We currently face outages of a high number of K8s control planes, mainly in Frankfurt.
This could impact K8s workload changes for several customers.
Our Teams are working on a fix.
May 5, 16:06 UTC
Limited access to provisioning services, DCD, Managed Kubernetes
Resolved - The incident is over, Provisioning is back working normally.
We are working on the RCA and publish it here asap.
May 6, 05:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 15:33 UTC
Investigating - On our ongoing provisioning resolution work, we had to set the Managed K8s service to "read-only",
means no Cluster or Nodepool or Autoscale actions are possible at the moment,
while the running workloads are not affected.
We will let you know asap when the K8s system is back.
May 4, 13:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 12:00 UTC
Update - We are continuing to work on a fix for this issue.
May 4, 11:42 UTC
Update - Provisioning was enabled again, however we are still working on the overall resolution.
May 4, 11:26 UTC
Update - We temporarily deactivated provisioning in order to fix the underlying issue.
May 4, 10:18 UTC
Update - We are continuing to work on a fix for this issue.
May 4, 09:53 UTC
Update - We are continuing to work on a fix for this issue.
May 4, 09:22 UTC
Update - We are continuing to work on a fix for this issue.
May 4, 08:45 UTC
Identified - Currently, there is an increased processing time for provisioning orders initiated via Data Center Designer or API.

Customers may experience timeouts or errors in some provisioning-related operations.

Occasionally, connections to the Data Center Designer may be interrupted.
May 4, 04:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 21:22 UTC
Identified - Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.

Occasionally, connections may be lost in the direction of the Data Center Designer.

Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
May 3, 18:53 UTC
May 5, 2026
Firewall Rule Update
Completed - The scheduled maintenance has been completed.
May 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 19:00 UTC
Scheduled - We will perform an update of firewall rules on servers in Berlin. This process is generally impact-free, however, it is possible that while the rules are being applied, some packets might be dropped. These issues generally recover immediately, so we do not expect any prolonged outage.

Affected services: Network
Location: Location DE/TXL
Apr 30, 08:07 UTC
May 4, 2026
Gateway upgrade in DE/TXL
Completed - The scheduled maintenance has been completed.
May 4, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:00 UTC
Scheduled - We will be performing scheduled maintenance on the gateways
that connect virtual machines and storage in our DE/TXL
(Berlin) location. The work updates the gateways to a new
stable software version, ensuring continued security support
and bringing the platform onto a modern operating system
baseline.

The maintenance is carried out in two sequential phases across
redundant systems so that services remain available throughout
the window. Existing virtual machines and volumes are expected
to continue running normally. However, creating new volumes or
new virtual machines in the affected location may be briefly
delayed or fail during the maintenance, and should be retried
once the work is complete.

Our engineering team will actively monitor the systems
throughout the entire maintenance window and is prepared to
respond immediately to any unexpected issues.

We will update this notice if the window changes or if any
unexpected impact occurs.

Affected services: Network, Provisioning, Storage
Location: Location DE/TXL
Apr 30, 09:34 UTC
Final Notice: Update to PostgreSQL Replication Mode
Completed - The scheduled maintenance has been completed.
May 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 08:00 UTC
Scheduled - As communicated in an email notification earlier this year, we are finalizing the retirement of the legacy SYNCHRONOUS replication mode. To ensure continued stability, all remaining PostgreSQL clusters will be automatically migrated during their first scheduled maintenance window after May 4, 2026.

What is changing?
- Automatic Migration: Your cluster will be transitioned to ASYNCHRONOUS mode.
- Impact: You will experience a brief restart during the maintenance window. While you may see improved write performance, please note that ASYNCHRONOUS mode prioritizes speed over strict data acknowledgment.

Action Required for Strong Consistency
If your workload requires a zero-data-loss guarantee, you must manually upgrade to STRICTLY_SYNCHRONOUS via the API no later than May 1, 2026:
- Scale Replicas: Increase your cluster to 3 or more replicas.
- Update API: Set the synchronization mode to STRICTLY_SYNCHRONOUS.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Apr 21, 16:58 UTC
May 3, 2026
May 2, 2026

No incidents reported.

May 1, 2026
Apr 30, 2026

No incidents reported.

Apr 29, 2026
BGP Setup: Multi-Location Quota Service Integration (LHR, BHX1, VIT, MCI1, PAR2, LAS, TXL)
Completed - The scheduled maintenance has been completed.
Apr 29, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:30 UTC
Scheduled - We are performing routine network optimization for our Database Quota Service, the system responsible for managing resource limits across your database environments.

To achieve this, we are updating our Border Gateway Protocol (BGP) configurations - essentially the "digital maps" that guide traffic to our servers. These updates ensure your service remains fast and reliable by routing your requests through the most efficient paths possible.

Impact and Risk Minimization
- Zero Downtime: This update is designed to run seamlessly in the background. Your service will remain online throughout the process.
- Minimal Latency: You may experience a brief, minor increase in response time (a "latency spike") lasting only a few seconds.
- Staged Rollout: To ensure stability, this update will be deployed one location at a time. Our engineering team will be monitoring live traffic throughout the entire transition.

Affected services: Network
Location: Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/LHR, Location US/LAS, Location US/MCI
Apr 27, 09:15 UTC
Scheduled Maintenance: Gateway upgrade in DE/TXL
Completed - The scheduled maintenance has been completed.
Apr 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 17:01 UTC
Scheduled - We will be performing scheduled maintenance on the network infrastructure that connects virtual machines and storage in our DE/TXL (Berlin) location..
The work updates this infrastructure to a new stable software version.

The maintenance is carried out in two sequential phases across redundant systems so that services remain available throughout the window. Existing virtual machines and volumes are expected to continue running normally. However, creating new volumes or new virtual machines in the affected cluster may be briefly delayed or fail during the maintenance, and should be retried once the work is complete.

Affected services: Network, Provisioning, Storage
Location: Location DE/TXL
Apr 27, 15:37 UTC
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Apr 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 17:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Apr 15, 18:44 UTC
Network: Increased latency in TXL
Resolved - As no further anomalies have been spotted throughout peak times, we are closing this incident. A Root Cause Analysis will be provided here, once compiled
Apr 29, 16:32 UTC
Monitoring - Our Network Team has identified the likely cause of the performance degradation and has deployed a mitigation. We are currently monitoring bandwidth and latency metrics to ensure stability.
Apr 28, 21:05 UTC
Update - Our network team is currently investigating the issue. We are seeing increased error rates on the AI Modelhub and including the service as potentially affected.
Apr 28, 20:27 UTC
Investigating - We are currently investigating network latency irregularities in our TXL datacenter.
Apr 28, 20:17 UTC
Apr 28, 2026
Scheduled Maintenance: Gateway upgrade in DE/TXL
Completed - The scheduled maintenance has been completed.
Apr 28, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 18:00 UTC
Scheduled - We will be performing scheduled maintenance on the network infrastructure that connects virtual machines and storage in our DE/TXL (Berlin) location. The work updates this infrastructure to a new stable software version.
The maintenance is scheduled from 18:00 to 23:00 UTC on 28 April 2026.

The maintenance is carried out in two sequential phases across redundant systems so that services remain available throughout the window. Existing virtual machines and volumes are expected to continue running normally. However, creating new volumes or new virtual machines in the affected clusters may be briefly delayed or fail during the maintenance, and should be retried once the work is complete.

We will update this notice if the window changes or if any
unexpected impact occurs.

Affected services: Compute, Network, Storage
Location: Location DE/TXL
Apr 27, 15:36 UTC
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Apr 28, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Apr 15, 18:37 UTC
Provisioning Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:00 UTC
Scheduled - We are conducting maintenance on our provisioning engine. During the maintenance customers might see delays in provisioning of up to 20 minutes — requests submitted via the Cloud API and the Data Center Designer (DCD) may take longer to process. In rare cases, provisioning errors may occur, requiring the request to be repeated. There will be no impact on existing, already provisioned resources. We recommend scheduling provisioning tasks outside of the maintenance window where possible.

Affected services: Provisioning
Location: Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Apr 24, 10:40 UTC
Apr 27, 2026
Move opensm to dedicated gateways - TXL
Completed - The scheduled maintenance has been completed.
Apr 27, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 17:00 UTC
Scheduled - We are moving one of our control plane components from shared to dedicated servers. We do not expect any network hiccup but the process is resource intensive, so you may experience brief packet loss, but no service interruption. Our systems run in a 4-way redundancy so the chance of risk is minimal.

Affected services: Network
Location: Location DE/TXL
Apr 27, 15:36 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 18:45 UTC
Scheduled - A configuration update on our network will be applied. This update is non-disruptive and will not affect our services.

Affected services: Network
Location: Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Apr 21, 18:35 UTC
Provisioning Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:30 UTC
Scheduled - We are conducting maintenance on our provisioning engine. During the maintenance customers might see delays in provisioning. In rare cases provisioning errors can be experienced upon which requests need to be repeated. There will be no impact on existing, already provisioned resources.

Affected services: Provisioning
Location: Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
Apr 20, 09:01 UTC
Support Telephone Routing Issue
Resolved - We are resolving this incident as the underlying cause has been identified and fixed. We are sorry for the inconvenience caused. All our documented support numbers should now work again as expected.
https://docs.ionos.com/cloud/support/general-information/contact-information
Apr 22, 15:22 UTC
Investigating - We are currently investigating a routing issue affecting our Cloud Support telephone system.
Customers might experience disconnects or calls not being routed correctly.

If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line:

Direct Dial: +49 30 577 00 820
Apr 22, 10:17 UTC
← Incident History Powered by Atlassian Statuspage