Status Cloud Computing

network packet loss

Incident Report for IONOS Cloud

Resolved

This incident has been resolved.

Posted May 30, 2024 - 09:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 30, 2024 - 07:58 UTC

Update

We are continuing to investigate this issue.

Posted May 30, 2024 - 07:05 UTC

Investigating

We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.

Posted May 30, 2024 - 06:58 UTC

This incident affected: Location US/MCI (Network), Location GB/LHR (Network), Location ES/VIT (Network), and Location FR/PAR (Network).