Suspected Issues with USt- / VAT ID verification

Incident Report for IONOS Cloud

Investigating

We are aware that, starting this morning, multiple customers have received an automated email from our Accounting Team advising that their Umsatzsteuer- / VAT ID numbers could not be verified.

We are currently investigating this issue, and expect to send out follow-up emails to the affected customers once we know more.

Posted May 12, 2026 - 08:50 UTC

This incident affects: Global Services (Accounts and Billing).