Cloud Support: Upcoming Limited Phone Support Availability

Incident Report for IONOS CLOUD

Identified

While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.

15.07.2026: 21:00 – 05:00 UTC
16.07.2026: 21:00 – 05:00 UTC

If possible, we ask that you submit tickets using the DCD Form or via email.

Thank you for your understanding!

Posted Jul 15, 2026 - 10:15 UTC

This incident affects: Cloud Support.