Object Storage Service Restrictions in 'eu-central-3'
Incident
Report for IONOS Cloud
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Update
We've completed initial fixes on critical parts of the system, and other parts are still being optimized. While our overall service speed has improved, we are still seeing some internal delays that we hope to address with further fine-tuning. We will continue to monitor the situation closely and provide updates.
Update
We are actively working to resolve an S3 object‑storage latency issue. While customer API response times have improved, we are aiming to restore internal latency to its normal baseline. We are performing system maintenance and continuously monitoring performance to ensure a full resolution. We will keep you informed of our progress.
Identified
We are working to resolve an issue affecting the performance of our S3 Object Storage. Our team has identified a potential solution which has significantly improved response times in our initial tests.
We are currently implementing this solution across our storage systems and are closely monitoring the improvements. We are dedicated to ensuring the best possible experience for our users and will keep you informed of our progress.
We are currently implementing this solution across our storage systems and are closely monitoring the improvements. We are dedicated to ensuring the best possible experience for our users and will keep you informed of our progress.
Investigating
We are currently addressing a performance degradation within our cloud storage service, specifically impacting metadata operations. This has resulted in elevated latency, which we are actively working to mitigate.
Our engineering teams are investigating the underlying causes, with initial assessments pointing to inefficiencies in our data management layer. We are exploring multiple resolution strategies, including system optimization and potential architectural adjustments, in collaboration with external experts.
While immediate measures are being implemented, a complete resolution is in progress. We are committed to restoring optimal service performance and will provide further updates as our investigation and remediation efforts advance.
Our engineering teams are investigating the underlying causes, with initial assessments pointing to inefficiencies in our data management layer. We are exploring multiple resolution strategies, including system optimization and potential architectural adjustments, in collaboration with external experts.
While immediate measures are being implemented, a complete resolution is in progress. We are committed to restoring optimal service performance and will provide further updates as our investigation and remediation efforts advance.
Monitoring
We are currently running maintenance to restore the performance of the service. You might still see degraded performance until the maintenance is fully completed,.
Investigating
We are currently investigating an increased number of upload and download errors in the use of our Object Storage in the 'eu-central-3' region.
This incident affects: Location DE/TXL (Object Storage).