Support Telephone Routing Issue

Incident Report for IONOS Cloud

Investigating

We are currently investigating a routing issue affecting our Cloud Support telephone system.
Customers might experience disconnects or calls not being routed correctly.

If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line:

Direct Dial: +49 30 577 00 820

Posted Apr 22, 2026 - 10:17 UTC

This incident affects: Cloud Support.