Support Telephone Routing Issue

Incident Report for IONOS Cloud

Resolved

We are resolving this incident as the underlying cause has been identified and fixed. We are sorry for the inconvenience caused. All our documented support numbers should now work again as expected.
https://docs.ionos.com/cloud/support/general-information/contact-information

Posted Apr 22, 2026 - 15:22 UTC

Investigating

We are currently investigating a routing issue affecting our Cloud Support telephone system.
Customers might experience disconnects or calls not being routed correctly.

If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line:

Direct Dial: +49 30 577 00 820

Posted Apr 22, 2026 - 10:17 UTC

This incident affected: Cloud Support.