Cloud Support: Limited Phone Support Availability

Incident Report for IONOS CLOUD

Resolved

We have people available now, Support is reachable as usual.

Posted Sep 08, 2026 - 21:57 UTC

Identified

While phone support will generally be available, our Support capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.

Posted Sep 08, 2026 - 14:15 UTC

This incident affected: Cloud Support.