Cloud Support: Limited Phone Support Availability

Incident Report for IONOS CLOUD

Resolved

We managed to fully re-establish our service, Support is back.
thank you for your patience.

Posted Sep 08, 2026 - 06:31 UTC

Identified

We still run short on coverage of service, and we are currently doing changes on our ticketing system.
So we kindly ask for your understanding if Support responses are not as timely as you are accustomed to.
Thank you.

Posted Sep 07, 2026 - 06:16 UTC

Investigating

While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.

Posted Sep 04, 2026 - 16:53 UTC

This incident affected: Cloud Support.