We confirm that the provisioning service has recovered and is operating normally. Our teams will continue to monitor the environment to ensure its stability and continued operation.
Posted Aug 11, 2026 - 19:24 UTC
Update
We are still seeing residual 500 errors from the Cloud API and are working towards resolving the remaining service degradation.
Posted Aug 11, 2026 - 16:37 UTC
Identified
We have identified a likely culprit. The Provisioning Team has implemented a mitigation. We see the performance of the service stabilizing.
Posted Aug 11, 2026 - 16:23 UTC
Investigating
Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.
Occasionally, connections may be lost in the direction of the Data Center Designer.
Availability and accessibility of your virtual data center resources will remain unaffected. We will inform you as soon as the functionality has been restored.
Posted Aug 11, 2026 - 16:05 UTC
This incident affects: APIs and Frontends (Data Center Designer (DCD), Cloud API), Location FR/PAR (Provisioning), Location US/MCI (Provisioning), Location DE/TXL (Provisioning), Location DE/FRA (Provisioning), Location GB/LHR (Provisioning), Location ES/VIT (Provisioning), Location DE/FKB (Provisioning), Location US/EWR (Provisioning), and Location US/LAS (Provisioning).
