Cloud Support: Limited Phone Support Availability

Incident Report for IONOS CLOUD

Resolved

Cloud Support availability is back.
Thank you for your understanding.

Posted Jul 27, 2026 - 05:43 UTC

Identified

While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.

Posted Jul 24, 2026 - 06:51 UTC

This incident affected: Cloud Support.