Our Provisioning went back operational yesterday around 16:30 UTC. Further monitoring showed no issues anymore, so this incident was resolved.
Posted Jul 03, 2026 - 09:16 UTC
Identified
We found the root cause and implemented mitigation measures. We expect the errors to decrease significantly now. We will let you know asap when we consider the situation being back to normal.
Posted Jul 02, 2026 - 13:51 UTC
Investigating
Currently we are facing increased provisioning problems resulting in error code [VDC-5-0]. We understand the impact, and our teams are investigating the root cause to get this fixed asap. Please postpone your provisioning until we resolve the issue, we will inform you of any updates.
Posted Jul 02, 2026 - 08:30 UTC
This incident affected: APIs and Frontends (Data Center Designer (DCD), Cloud API), Location FR/PAR (Provisioning), Location US/MCI (Provisioning), Location DE/TXL (Provisioning), Location DE/FRA (Provisioning), Location GB/LHR (Provisioning), Location ES/VIT (Provisioning), Location US/EWR (Provisioning), and Location US/LAS (Provisioning).
