Network Outage in Worcester

Incident Report for IONOS Cloud

Resolved

We consider this incident as resolved.
An RCA will follow as soon as it's compiled.

Posted May 20, 2026 - 21:38 UTC

Monitoring

The team was able to resolve the issue and bring all instances back online, so the network and connectivity is back now.
We keep monitoring the situation for stability.

Posted May 20, 2026 - 14:41 UTC

Identified

The team identified the root cause and is working on a fix now.
We need to migrate several VMs to get them back online.
We will keep you informed on any change.

Posted May 20, 2026 - 13:42 UTC

Investigating

We are currently facing a network issue in Worcester.
Several customer NICs are down due to the outage, so connectivity is lost for the affected instances.
Our team is currently working on re-establishing connectivity as soon as possible.
We will keep you informed on any new information.

Affected services: Network
Location: Location GB/BHX

Posted May 20, 2026 - 12:19 UTC

This incident affected: Location GB/BHX (Network).