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network packet loss

Incident Report for IONOS Cloud

Resolved

This incident has been resolved.
Posted May 08, 2024 - 16:41 UTC

Update

We are continuing to monitor for any further issues.
Posted May 08, 2024 - 16:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 08, 2024 - 16:17 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 08, 2024 - 16:00 UTC

Investigating

We are writing to inform you that we have been experiencing sporadic connection issues on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Posted May 08, 2024 - 15:28 UTC
This incident affected: Location DE/FKB (Network).
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