Provisioning Service Degradation in FKB

Incident Report for IONOS Cloud

Identified

As documented in the updates to the recent Storage Incident in our Karlsruhe DC, several Virtual Data Centers (VDCs) are currently restricted from issuing new provisioning jobs while redundancy is being restored for affected VMs.
Original Incident: https://status.ionos.cloud/incidents/p6pjqxzgkh1g

With this announcement we want to increase awareness about this current limitation.

Impact
Scope: Only customers and VDCs impacted by the original storage incident are affected by these provisioning limitations.
Symptoms: Users may encounter error code VDC-5-12 when attempting to create or modify resources.
Existing Workloads: All currently running VMs remain operational

We will close this announcement once redundancy, as well as provisioning functionality, is fully restored.

Posted May 13, 2026 - 15:33 UTC

This incident affects: Location DE/FKB (Provisioning).