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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 5, 2025

No incidents reported today.

Dec 4, 2025
Managed Kubernetes Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 UTC
Scheduled - We would like to inform you that a regular maintenance of the Managed Kubernetes is due to be carried out.

During the maintenance, the provisioning engine for the Kubernetes resources could be affected, so you might be unable to perform any changes to your clusters and nodepools either via DCD or API.

All other services are expected to continue to operate normally. The availability and accessibility of your clusters and nodepools will remain unaffected.
Nov 25, 12:52 UTC
Increased error rate for Object Storage in FRA
Resolved - Error Rate is back to baseline. We are working on permanent performance improvements
Dec 4, 00:50 UTC
Identified - We have identified a performance issue regarding the metadata engine. The team is currently evaluating mitigation strategies to reduce the error count while maintaining system stability.
Dec 3, 22:11 UTC
Investigating - We are currently investigating increased error rates for our Object Storage in FRA
Dec 3, 21:37 UTC
Dec 3, 2025
Managed Kubernetes Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:00 UTC
Scheduled - We would like to inform you that a regular maintenance of the Managed Kubernetes is due to be carried out.

During the maintenance, connections to your cluster's kube-apiserver might occasionally become slow, possibly also requiring a retry.

Kubernetes resources could also be affected, meaning you might not be able to make changes to your clusters or nodepools, either via the DCD or the API.
Nov 25, 12:56 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Nov 28, 16:00 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Network maintenance
Completed - The maintenance previously scheduled for 2025-12-04 has been canceled and will not take place. Please disregard any prior notifications regarding this event. We will notify you of a new schedule in the future if necessary.
Nov 28, 19:54 UTC
Scheduled - We would like to inform you that regular maintenance of the network is due to be carried out.

There is a very rare chance that in exceptional cases you might experience limited packet loss for up to 1 minute.

All other services are expected continuing to operate normally. Availability and accessibility of your virtual data center resources will remain unaffected.
Nov 28, 16:29 UTC
Network maintenance
Completed - The maintenance previously scheduled for 2025-12-09 has been canceled and will not take place. Please disregard any prior notifications regarding this event. We will notify you of a new schedule in the future if necessary.
Nov 28, 19:53 UTC
Scheduled - We would like to inform you that regular maintenance of the network is due to be carried out.

There is a very rare chance that in exceptional cases you might experience limited packet loss for up to 1 minute.

All other services are expected continuing to operate normally. Availability and accessibility of your virtual data center resources will remain unaffected.
Nov 28, 16:35 UTC
Network maintenance
Completed - The maintenance previously scheduled for 2026-01-08 has been canceled and will not take place. Please disregard any prior notifications regarding this event. We will notify you of a new schedule in the future if necessary.
Nov 28, 19:51 UTC
Scheduled - We would like to inform you that regular maintenance of the network is due to be carried out.

There is a very rare chance that in exceptional cases you might experience limited packet loss for up to 1 minute.

All other services are expected continuing to operate normally. Availability and accessibility of your virtual data center resources will remain unaffected.
Nov 28, 16:32 UTC
Increased Error Count for S3 in FRA, TXL
Resolved - We consider the incident resolved. The error rate has stayed at baseline levels over the last few hours. We will publish a Root Cause Analysis once it is completed.
Nov 28, 10:09 UTC
Monitoring - The Object Storage team has identified a likely culprit for the increased error rate and has restarted the service. We are currently monitoring the error rate in both data centers
Nov 27, 21:30 UTC
Identified - Our Storage Team is currently working towards stabilizing the service in both data centers. Error rate in TXL has dropped.
Nov 27, 20:39 UTC
Investigating - We are currently investigating increased error count in two datacenters.
Nov 27, 20:08 UTC
Nov 27, 2025
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Nov 22, 16:12 UTC
Increased error rate in S3 FRA
Resolved - This incident has been resolved. We will publish a Root Cause Analysis (RCA) once our internal investigation is complete.
Nov 27, 14:23 UTC
Monitoring - We are seeing dropping error rates and believe that the migration worked. We will monitor the situation to ensure stable service.
Nov 27, 11:50 UTC
Identified - Issue traced to a faulty S3 node. Mitigation is currently in progress.
Nov 27, 11:33 UTC
Investigating - We are currently investigating an increase in error rates for our S3 Service in FRA
Nov 27, 11:11 UTC
Nov 26, 2025
Maintenance of the Backup service
Completed - The scheduled maintenance has been completed.
Nov 26, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:30 UTC
Scheduled - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Nov 22, 16:16 UTC
AI Model Hub Service Degradation and Increased Error Rate
Postmortem - Read details
Nov 26, 14:24 UTC
Resolved - All metrics have returned to baseline. We are marking this incident as resolved. We will publish a Root Cause Analysis here shortly.
Nov 26, 13:46 UTC
Monitoring - The Infrastructure Team has deployed the fix, and we are seeing improvements in availability. We are monitoring the situation until all metrics return to expected baselines.
Nov 26, 13:28 UTC
Identified - We have identified a connectivity issue preventing communication to the inferencing backends. The Infrastructure Team is currently working on a fix. We will provide the next update by 13:45 UTC.
Nov 26, 13:15 UTC
Update - We are updating the impact to outage. The AI Model Hub Team is currently investigating and is working to restore the service as quickly as possible. We will post the next update here 13:15 UTC latest.
Nov 26, 12:43 UTC
Update - We are continuing to investigate this issue.
Nov 26, 12:40 UTC
Investigating - We are currently investigating increased error rate in our AI Model Hub.
Nov 26, 12:40 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Nov 22, 09:38 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025
S3 High Error Rate
Resolved - Error rates remained low and are now below baseline. We mark this incident resolved. While the root cause - a disk failure - was addressed quickly, high concurrent traffic delayed the return to baseline error rates. We maintained an extended monitoring period to ensure full stability. We are also confident that our upcoming S3 service improvements will significantly mitigate prolonged recovery times in similar future incidents.
Nov 24, 18:35 UTC
Monitoring - We identified a single node experiencing degraded performance caused by a disk hardware issue. Mitigation steps have been applied. We are currently monitoring the environment to ensure all performance metrics return to expected levels.
Nov 24, 12:02 UTC
Investigating - We are investigating a potential issue in our S3 Object Storage
Nov 24, 11:52 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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