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Storage Service Degradation
Update - We want to share another note on the recovery efforts. While at the infrastructure level the incident is resolved, we recommend checking the status of virtual machines and resources deployed in your environment.
Depending on how the operating systems and/or applications have been able to deal with the loss of connectivity to the storage, crashes and freezes may have occurred that might require manual intervention (e.g., a restart) to resolve.

Unfortunately, we cannot perform this action for you and want to make you aware of this important check to make sure your environment is fully operational after this incident.

The team is currently working on compiling the Root Cause Analysis. We expect that we will have a preliminary version to share with you today.
Nov 18, 2025 - 01:43 UTC
Monitoring - All the remaining volumes have been successfully recovered and redundancy is being established to the last volumes, as well. We also have seen services recover. We are closely monitoring the situation and are completing final tasks to close the incident.
We have also started investigation into the root cause of the incident and will publish the analysis here.

We want to thank you for your patience thus far and commit to a transparent and thorough investigation.
Nov 18, 2025 - 01:01 UTC
Update - We believe we have identified a solution for the volumes that are still unavailable (approx.. 10%) and are currently rolling out the fix to them. In parallel, we are working to restore redundancy to the already-recovered volumes and are making good progress in this area, as well.
Nov 18, 2025 - 00:27 UTC
Update - The recovery of the affected volumes has progressed well overall. We have a subset of volumes were recovery takes longer than expected. We are currently looking into restoring the remaining volumes and will then restore redundancy.
Nov 18, 2025 - 00:11 UTC
Update - As recovery efforts progress, we are beginning to see improvements in service availability. While we are still actively mitigating the incident, we want to share a preliminary, high-level overview of the situation:
We have identified a machine that caused a widespread network disruption in FRA. This disruption cascaded, degrading the performance of a network that provided connectivity to a storage server. The resulting loss of connectivity led to service disruptions and degradation for compute resources in the datacenter.

We will keep you updated about the progress of the recovery as well as insights into the root cause of the incident.
Nov 17, 2025 - 23:44 UTC
Update - We needed to update the scope of the incident. A recovery plan has been put together, and recovery efforts are currently already underway. We are monitoring the process closely and will share more details as they become available. Another update will be made until 00:00 UTC latest.
Nov 17, 2025 - 23:31 UTC
Update - We are continuing to work on a fix for this issue.
Nov 17, 2025 - 23:27 UTC
Identified - We are currently recovering a storage server outage in the datacenter. We are currently migrating affected storages/VMs from the host. We will provide another status update before 23:30 UTC.
Nov 17, 2025 - 23:14 UTC
Investigating - We are currently investigating a storage issue
Nov 17, 2025 - 22:55 UTC
Cloud Support ? Operational
Location DE/FKB ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Location DE/FRA ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/FRA/2 ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location DE/TXL ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Location ES/VIT ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services ? Operational
Network Operational
Logging Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR ? Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Logging Service Operational
Location US/EWR ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Logging Service Operational
Location US/LAS ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services ? Operational
Provisioning Operational
Logging Service Operational
Location US/MCI ? Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services ? Operational
Logging Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) ? Operational
Cloud API ? Operational
Billing API Operational
Reseller API Operational
Activity Log API ? Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) ? Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) ? Operational
AI Model Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Panel Maintenance Nov 19, 2025 06:00-07:30 UTC

We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Posted on Nov 15, 2025 - 11:05 UTC
Nov 18, 2025

Unresolved incident: Storage Service Degradation.

Nov 17, 2025
S3 High Latency in eu-central-3
Resolved - The performance and latency have been at acceptable levels. We will mark this incident as resolved.
We will provide a Root Cause Analysis here once the investigation is completed.
Nov 17, 19:20 UTC
Monitoring - We have deployed mitigations and are currently monitoring the development of latency and error rate.
Nov 17, 15:17 UTC
Identified - We have identified abnormal load levels for some buckets and are currently deploying mitigations to reduce the impact further.
Nov 17, 14:59 UTC
Update - We are currently investigating error rates above baseline in our S3 Object storage in our TXL (eu-central-3) location. Since the start of the incident, the error rate has dropped, but is still above threshold.

We will update the status page every 30 minutes or when new important information becomes available. You can expect the next update at 15:00 UTC.

Thank you for your patience as the team works towards a quick resolution.
Nov 17, 14:25 UTC
Investigating - We are currently investigating high latency for S3 Object Storage
Nov 17, 13:59 UTC
Regular maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:00 UTC
Scheduled - We would like to inform you that our provisioning engine is due for regular maintenance.

While the maintenance window is two hours, we expect any potential impact to be limited to a brief period of no more than 10-15 minutes at some point within this timeframe.

During this brief period, provisioning requests may take longer to process or be temporarily interrupted. In exceptional circumstances, you might experience limited availability of the API and DCD.

All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.
Nov 13, 21:28 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Networking Issue in TXL
Postmortem - Read details
Nov 15, 13:21 UTC
Resolved - All pending systems have reported in as healthy. We will mark this incident as resolved. We will publish the Root Cause Analysis (RCA) here as soon as it becomes available. Thank you for your patience.
Nov 14, 16:13 UTC
Monitoring - We are seeing further improvement across the environment. We are currently actively monitoring the recovery and are confirming the Root Cause of the Incident and will publish the result here.
Nov 14, 15:28 UTC
Update - We are observing some improvements in our monitoring metrics after our recent intervention, and some previously affected systems are reporting back as healthy. We will continue to monitor the environment closely as we look for any other potential contributing factors. We will provide our next update no later than 15:30 UTC
Nov 14, 15:02 UTC
Identified - We have identified and disabled a defective switch that we believe was a potential culprit. We are now closely monitoring the environment to assess the impact of this action, as we suspect there may be additional contributing factors. Our investigation continues, and we will provide the next update by 15:30 UTC at the latest.
Nov 14, 14:56 UTC
Update - We are currently investigating instances of Border Gateway Protocol session flapping in the TXL datacenter. Our network experts are currently pinpointing the root cause of the issue. You can expect the next update here at 15:00 UTC.
Nov 14, 14:33 UTC
Investigating - We are currently investigating reports related to connectivity issues in our TXL datacenter. We will update you as soon as possible.
Nov 14, 14:21 UTC
Nov 13, 2025
Object Storage and Network Maintenance in DE/FRA
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 UTC
Scheduled - Please be advised that we will be performing network routing maintenance in our FRA data center.
This maintenance may impact our Object Storage service.
During the first 60 minutes of this work, you may experience brief connection interruptions lasting up to 10 seconds. We apologize for the inconvenience.
Nov 12, 12:26 UTC
Nov 12, 2025
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Nov 7, 13:58 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Managed Kubernetes Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 16:30 UTC
Scheduled - We would like to inform you that a regular maintenance of the Managed Kubernetes is due to be carried out.

During the maintenance, connections to your cluster's kube-apiserver might occasionally become slow, possibly also requiring a retry.

Kubernetes resources could also be affected, meaning you might not be able to make changes to your clusters or nodepools, either via the DCD or the API.
Nov 3, 15:08 UTC
Increased Error Rate on S3 Cloudian
Resolved - We want to share the following Root Cause Analysis:

What happened:
On the 6th of November, our Monitoring Team alerted us to increased error rates for requests to S3 Cloudian in DE/FRA. The increased error rate was caused by a network-level issue related to MTU settings lower than standard, causing intermittent issues for some connections.

What we are doing to prevent this from happening again:
On 11.11.2025, a fix will be rolled out to the affected network, which will correct the MTU settings permanently.
Nov 10, 16:48 UTC
Monitoring - Error rate has dropped. We are closely monitoring the situation. We are compiling a root cause analysis.
Nov 6, 12:14 UTC
Investigating - We are currently investigating an increased error rate for requests to S3 Cloudian in DE/FRA.
Nov 6, 11:14 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Maintenance of user-owned Object Storage service
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 13:22 UTC
Update - We would like to inform you that we have rescheduled the maintenance from Monday 03.11 18:00 - 21:00 to Wednesday 05.11. 21:00- 01:00 UTC.

During the maintenance period you may experience temporary connection issues of less than 10 seconds in duration (per bucket) when accessing or editing data in your user-owned buckets. In some cases, HTTP 5XX errors may occur within these 10 seconds.
Oct 31, 17:56 UTC
Scheduled - We would like to inform you that regular maintenance of our user-owned Object Storage services is due to be carried out.

During the maintenance period, you may experience temporary connection issues of less than 10 seconds when accessing or editing data in your user-owned Buckets. In some cases, HTTP 5XX errors may occur.
Oct 30, 16:13 UTC
Nov 5, 2025
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Oct 31, 15:06 UTC
Regular maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:30 UTC
Scheduled - We would like to inform you that our provisioning engine is due for regular maintenance.

While maintenance is underway, provisioning requests may take longer to process. In exceptional circumstances, you might experience limited availability of the API and DCD.

All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.
Oct 31, 10:46 UTC
Nov 4, 2025

No incidents reported.

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