Technical Issues with Support Phone System
Identified - We are currently experiencing intermittent issues with our phone system, which may prevent our agents from connecting to incoming calls. We are actively working with our vendor to resolve this as quickly as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Oct 14, 2026 - 16:12 UTC
Provisioning of MongoDB Playground and Business Edition Clusters unavailable
Investigating - MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.

As an alternative, you can:
- Provision your Playground or Business Edition cluster in another available location, or
- Use MongoDB Enterprise Edition, which remains available in Frankfurt East.
Jun 12, 2026 - 15:46 UTC
Cloud Support Degraded Performance
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Monitoring Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
Monitoring Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Container Registry Operational
Accounts and Billing Operational
GPU Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Disabling New PostgreSQL 14 Cluster Creation Oct 19, 2026 16:00-18:00 UTC

Starting October 19, 2026, DBaaS will no longer allow provisioning of new PostgreSQL 14 clusters, ahead of PostgreSQL 14's upstream End of Life in November 2026.

What this means for you:
- From October 19, 2026, requests to create new PostgreSQL 14 clusters will be rejected.
- Existing PostgreSQL 14 clusters are not affected — they remain fully functional and updatable until upgraded to a newer version.
- Restoring a backup of an existing 14 cluster will continue to work and will still produce a PostgreSQL 14 cluster.
- To provision new clusters after this date, please select a currently supported PostgreSQL version.

No action is required for existing clusters. If you have automation that provisions PostgreSQL 14 clusters, please update it to target a supported version before October 19, 2026.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Posted on Sep 21, 2026 - 08:26 UTC

Oct 14, 2026

Performance Degradation on Managed Kubernetes Volume Attachment and Node Provisioning
Resolved - We are marking this incident as resolved and will publish an RCA once it is compiled.
Oct 14, 12:03 UTC
Monitoring - Mitigation rollout is almost completed on all hosts. We are setting this Incident into monitoring state and monitor the remaining rollout. Customer impact should be mitigated.
Oct 14, 08:48 UTC
Update - Mitigation is still progressing. We expect completion within next 30-45 minutes.
Oct 14, 08:17 UTC
Identified - We have identified the source of the issue. Our Compute and MK8s Team have responded and are working on mitigation. We will keep this status page updated. We aim to publish the next update within 30 mins, or when we can share a significant update.
Oct 14, 07:50 UTC
Investigating - We are currently investigating an issue affecting persistent volume management (PVC) and node provisioning within Managed Kubernetes clusters.

As a result, some workloads may experience prolonged timeouts during volume attachment (AttachVolume timeouts) or delays in NodePool scaling and maintenance operations. Our engineering team is actively working to resolve the issue as quickly as possible. We will provide regular updates as new information becomes available.
Oct 14, 06:50 UTC

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Disabling New MariaDB 10.6 Cluster Creation
Completed - The scheduled maintenance has been completed.
Oct 12, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 UTC
Scheduled - Starting October 12, 2026, DBaaS will no longer allow provisioning of new MariaDB 10.6 clusters. MariaDB 10.6 reached its upstream End of Life in July 2026.

What this means for you:
- From October 12, 2026, requests to create new MariaDB 10.6 clusters will be rejected.
- Existing MariaDB 10.6 clusters are not affected and remain fully supported — no forced upgrade.
- You can continue to scale, reconfigure, and restore existing 10.6 clusters as before.
- Restoring a backup of an existing 10.6 cluster will continue to work and will still produce a MariaDB 10.6 cluster.
- To provision new clusters after this date, please select a currently supported MariaDB version.

No action is required for existing clusters. If you have automation that provisions MariaDB 10.6 clusters, please update it to target a supported version before October 12, 2026.

Affected services: Database as a Service (DBaaS)
Location: Global Services
Sep 21, 08:26 UTC

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Network packet loss in TXL
Resolved - We are marking this incident as resolved, as no further disruptions or degradations were detected after the mitigation was deployed. Our Network Team is currently working on establishing the Root Cause. The result of this investigation will be published here.
Oct 8, 06:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 09:21 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Oct 7, 08:06 UTC

Oct 7, 2026

Cloud Support: Telephone Support reduced capacity
Resolved - We are marking this note as resolved.
Oct 7, 09:18 UTC
Identified - There may be periods of increased waiting times when calling IONOS Cloud Support by phone.
We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
Thank you.
Oct 2, 13:55 UTC

Oct 6, 2026

Update the routing of public traffic
Completed - The scheduled maintenance has been completed.
Oct 6, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 UTC
Scheduled - We will be conducting this maintenance to reduce the latency of publicly-routed traffic within our Berlin data center.

Due to the systems' redundancy, no outage is expected, however there could be minimal packet loss as the routes re-convergence.

Affected services: Network
Location: Location DE/TXL
Sep 29, 07:55 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

DCD is Currently Unavailable
Resolved - This incident has been resolved.
Oct 2, 21:28 UTC
Investigating - The DCD is currently unavailable. We are currently investigating this issue and will keep you updated.
Oct 2, 20:16 UTC

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

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