IONOS Cloud Status

Dec 19, 2025

No incidents reported today.

Dec 18, 2025

Resolved - We are marking this incident as resolved. All services behave normally.
Dec 18, 19:31 UTC

Monitoring - We have restored the affected control plane cluster. We are now restarting related API servers and then monitoring the system for any anomalies before marking the incident as resolved.
Dec 18, 17:20 UTC

Identified - We have traced the issue back to a specific control plane cluster. Customers using the affected control plane cluster will currently be unable to deploy changes. Our Kubernetes Team is working towards restoring the affected cluster.
Dec 18, 17:03 UTC

Investigating - We are currently investigating degraded performance in our Kubernetes service.
Dec 18, 16:51 UTC

Connectivity issues in TXL/FRA2

Resolved - We are marking this incident as resolved. We will share a root cause analysis as soon as it is compiled.
Dec 18, 15:53 UTC

Monitoring - We are marking FRA2 as operational. Services that were marked as affected (IAM) report full availability again.
We are investigating the incident as two separate incidents that happened at the same time.
A internal monitoring system degradation in TXL with no customer facing impact, as well as a suspected DNS issue in FRA2 that temporarily affected IAM services.
We consider both incidents resolved and are monitoring all involved systems for anomalies.
Dec 18, 15:28 UTC

Identified - We are currently investigating a service degradation in our internal monitoring setup in TXL.
We do not currently see evidence for customer facing issues in TXL, so we are making TXL as operational again for now.

We are currently investigating a potential DNS issue in FRA2 and will keep you informed about it here.
Dec 18, 15:08 UTC

Investigating - We are currently investigating connectivity issues in our TXL and FRA2 datacenter.
Dec 18, 14:30 UTC

Dec 17, 2025

Compute Service Degradation in TXL

Resolved - We are marking the incident as resolved. We will provide an RCA once it is compiled.
Dec 17, 17:33 UTC

Monitoring - We have received note from our compute team that the issue has been mitigated. We are currently monitoring the situation while the investigation is ongoing.
Dec 17, 11:38 UTC

Investigating - We are currently investigating a service degradation for our compute service in TXL
Dec 17, 11:26 UTC

Dec 16, 2025

SDN Version Upgrade

Completed - The maintenance previously scheduled for the 17th of December has been canceled and will not take place. Please disregard any prior notifications regarding this event. We will notify you of a new schedule in the future if necessary.
Dec 16, 15:51 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.
Dec 12, 12:55 UTC

SDN Version Upgrade

Completed - The maintenance previously scheduled for today has been canceled and will not take place. Please disregard any prior notifications regarding this event. We will notify you of a new schedule in the future if necessary.
Dec 16, 15:47 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.
Dec 12, 12:52 UTC

Network Issue in TXL

Postmortem - Read details
Dec 18, 11:29 UTC

Resolved - Update: 16.12. 07:30 - We are currently waiting for the Root Cause Analysis and will publish it here.

This incident has been resolved.
Dec 16, 04:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 15, 22:32 UTC

Investigating - We are currently investigating a network issue in our TXL data center.
Dec 15, 21:13 UTC

Dec 15, 2025

SDN Version Upgrade

Completed - The scheduled maintenance has been completed.
Dec 15, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 18:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.
Dec 12, 12:50 UTC

SDN Version Upgrade

Completed - The scheduled maintenance has been completed.
Dec 15, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 10:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption
Dec 12, 12:44 UTC

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

AI Model Hub

Resolved - We are marking this incident as resolved. We will publish a RCA as soon as it is compiled.
Dec 12, 22:43 UTC

Monitoring - The team has successfully mitigated the incident. We are currently monitoring latency to ensure that the service is fully restored.
Dec 12, 22:15 UTC

Identified - The team has identified the issue affecting the {{baseUrl}}/v1/models endpoint and is working towards a resolution. Other Hub Endpoints should be unaffected.
Dec 12, 20:24 UTC

Update - Error rate has increased. Our Model Hub Team is working towards restoring normal operations.
Dec 12, 20:09 UTC

Investigating - We are currently investigating increased error count in our AI Model Hub.
Dec 12, 19:27 UTC

Dec 11, 2025

SDN Version Upgrade

Completed - The scheduled maintenance has been completed.
Dec 11, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 18:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption
Dec 5, 19:37 UTC

Dec 10, 2025

SDN Version Upgrade

Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 18:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption
Dec 5, 19:36 UTC

Cloud Panel Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 UTC

Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Dec 6, 10:06 UTC

Dec 9, 2025

SDN Version Upgrade

Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 18:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption
Dec 5, 19:34 UTC

Dec 8, 2025

SDN Version Upgrade

Completed - The scheduled maintenance has been completed.
Dec 8, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 18:00 UTC

Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.

This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption
Dec 5, 19:32 UTC

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

All Systems Operational

Past Incidents