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Location DE/FRA ? Operational
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Object Storage Operational
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Location DE/TXL ? Operational
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Provisioning Operational
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Location ES/VIT ? Operational
Compute Operational
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Location FR/PAR Operational
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Location GB/GLO Operational
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Location GB/LHR ? Operational
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Supporting Services ? Operational
Provisioning Operational
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Location US/EWR ? Operational
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Provisioning Operational
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Location US/LAS ? Operational
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Location US/MCI ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:01 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
Nov 18, 11:06 UTC
Regular maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 UTC
Scheduled - We would like to inform you that regular maintenance is due to be carried out.

During maintenance, the provisioning engine remains disabled, so you are unable to perform any changes to your virtual resources hosted there either via our API's or the DCD, which will also be inaccessible.

All other services are expected continuing to operate normally. Availability and accessibility of your virtual data center resources will remain unaffected.
Nov 12, 16:46 UTC
Nov 19, 2024
S3 Object Storage: Issues in Frankfurt
Resolved - Since the incident was resolved, monitoring has shown no further incidents.
Nov 19, 17:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 19, 16:37 UTC
Update - Only location Frankfurt am Main is affected:
S3 — higher error rates (5xx)
Nov 19, 16:15 UTC
Update - Only location Frankfurt am Main is affected:
S3 — higher error rates (5xx)
Nov 19, 16:15 UTC
Update - At the moment, we see a higher rate of failing S3 Object Storage requests.
Customers may see Errors 5XX or similar.

We are investigating.
Nov 19, 16:05 UTC
Investigating - At the moment, we see a higher rate of failing S3 Object Storage requests.
Customers may see Errors 5XX or similar.

We are investigating.
Nov 19, 16:05 UTC
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Network Issues (Frankfurt)
Resolved - This incident has been resolved.
Nov 11, 15:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 14:54 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery in some Frankfurt VDCs.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Nov 11, 13:57 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024
Network Issues (Frankfurt)
Resolved - This incident has been resolved.
Nov 9, 15:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 14:35 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery in some Frankfurt VDCs.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Nov 9, 13:38 UTC
Nov 8, 2024
Limited access to provisioning services
Resolved - Since resolving the incident, monitoring showed no more issues.
Nov 8, 14:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 11:04 UTC
Investigating - We are currently experiencing temporary restrictions for provisioning jobs submitted via the Data Center Designer and the API; the ability to log into the DCD is also impacted.

Availability and accessibility of your virtual data center resources will remain unaffected. We will inform you as soon as the functionality has been restored.
Nov 8, 10:41 UTC
Nov 7, 2024

No incidents reported.

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