Log in
Limited access to provisioning services
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 01, 2026 - 16:57 UTC
Investigating - Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API.

Occasionally, connections may be lost in the direction of the Data Center Designer.

Availability and accessibility of your virtual data center resources will remain unaffected.
We will inform you as soon as the functionality has been restored.
Jun 01, 2026 - 14:10 UTC
Cloud Support Operational
Location DE/FKB Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/FRA/2 Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location DE/TXL Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Private Cloud Operational
Logging Service Operational
Monitoring Service Operational
Location ES/VIT Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Object Storage Operational
Logging Service Operational
Monitoring Service Operational
Location FR/PAR Operational
Compute Operational
Storage Operational
Cubes Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Network Operational
Logging Service Operational
Monitoring Service Operational
Location GB/BHX Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location GB/GLO Operational
Private Cloud Operational
Location GB/LHR Operational
Compute Operational
Cubes Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/EWR Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/LAS Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Supporting Services Operational
Provisioning Operational
Logging Service Operational
Monitoring Service Operational
Location US/MCI Operational
Compute Operational
Storage Operational
Network Operational
Managed Kubernetes Operational
Provisioning Operational
Supporting Services Operational
Logging Service Operational
Monitoring Service Operational
APIs and Frontends Operational
Data Center Designer (DCD) Operational
Cloud API Operational
Billing API Operational
Reseller API Operational
Activity Log API Operational
Global Services Operational
Backup Service Operational
CloudDNS Operational
Database as a Service (DBaaS) Operational
Monitoring as a Service (MaaS) Operational
Content Delivery Network (CDN) Operational
AI Model Hub Operational
IAM Operational
Container Registry Operational
Accounts and Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Software Upgrade Jun 2, 2026 11:00-15:00 UTC

We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. Only the network of Cubes component is affected. If you have cubes that are hosted on various hosts, you might experience multiple instances of this service disruption.

Affected services: Network
Location: Location DE/TXL
Posted on May 29, 2026 - 08:06 UTC

NFS Software Upgrade Jun 2, 2026 17:00-21:00 UTC

We will be performing a scheduled upgrade of the Network File Storage (NFS) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of NFS connectivity for up to 5 (five) minute per processed cluster.

Affected services: Storage
Location: Location DE/TXL
Posted on Jun 01, 2026 - 08:19 UTC

Network Software Upgrade Jun 3, 2026 11:00-15:00 UTC

We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. Only network of Cubes component is affected. If you have Cubes or services that are hosted on various hosts, you might experience multiple instances of this service disruption.

Affected services: Network
Location: Location DE/TXL
Posted on May 29, 2026 - 08:05 UTC
Jun 2, 2026

No incidents reported today.

Jun 1, 2026
NFS Software Upgrade
Completed - The scheduled maintenance has been completed.
Jun 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 UTC
Scheduled - We will be performing a scheduled upgrade of the Network File Storage (NFS) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of NFS connectivity for up to 5 (five) minute per processed cluster.

Affected services: Storage
Location: Location DE/FRA
Jun 1, 08:20 UTC
AI Model Hub: Increased Error Rate
Resolved - This incident has been resolved.
Jun 1, 17:06 UTC
Monitoring - The Mistral Small 24B Instruct model is currently experiencing a high load.
For users experiencing timeouts, we recommend switching to an alternative model, such as GPT-OSS-120B.

The slow response times previously observed in Collections are no longer occurring.
May 29, 22:31 UTC
Identified - We are currently experiencing significant load, which is affecting the response times of our Modelhub. Our team is working on removing performance bottlenecks.
May 29, 20:43 UTC
Investigating - We are currently investigating increased latency and error count in the AI Model Hub
May 29, 20:23 UTC
Network Software Upgrade
Completed - The scheduled maintenance has been completed.
Jun 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:00 UTC
Scheduled - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance.
This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. Only the network of Cubes component is affected. If you have cubes that are hosted on various hosts, you might experience multiple instances of this service disruption.

Affected services: Network
Location: Location ES/VIT, Location GB/LHR
May 29, 08:06 UTC
MongoDB Playground: 30-day cluster lifecycle policy takes effect
Completed - The scheduled maintenance has been completed.
Jun 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:00 UTC
Scheduled - Starting May 31, 2026, MongoDB Playground clusters will be automatically and permanently deleted 30 days after their creation date, as outlined in our customer documentation.
https://docs.ionos.com/cloud/databases/mongodb/overview

What is changing
* Existing clusters created more than 30 days before May 31, 2026 will be deleted on May 31, 2026.
* Existing clusters created less than 30 days before May 31, 2026 will be deleted 30 days after their creation date.
* New clusters created on or after May 31, 2026 will be deleted 30 days after creation.

Playground clusters do not include automated backups, so any data not exported before deletion will be unrecoverable.

Action required
* If you want to keep your data, please export it before your cluster's deletion date using mongodump. See MongoDB Backup & Recovery.
* Need your cluster for longer than 30 days? MongoDB Business Edition removes the 30-day limit and adds automated daily backups, higher connection limits, and production-ready performance.

* MongoDB Documentation: https://docs.ionos.com/cloud/databases/mongodb
* MongoDB Backup & recovery overview: https://docs.ionos.com/cloud/databases/mongodb/overview/backup-and-recovery

Affected services: Database as a Service (DBaaS)
Location: Global Services
May 11, 16:24 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
May 28, 2026
Connectivity Degradation: VPN Gateways
Resolved - We are marking this incident as resolved. Our team is currently investigating a link to a previous maintenance task on the VPN gateways. We will update the incident with the investigation results once they are available.
May 28, 17:21 UTC
Monitoring - all affected Gateways have recovered. We are monitoring the behavior and will mark the incident as resolved.
May 28, 11:34 UTC
Identified - Our VPN Team has identified the issue and is currently mitigating. Affected gateways are already recovering. We are monitoring recovery progress and will update this page.
May 28, 10:47 UTC
Investigating - We are currently investigating a connectivity issue related to VPN Gateways
May 28, 10:43 UTC
May 27, 2026
IAM Cluster Migration
Completed - The scheduled maintenance has been completed.
May 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:00 UTC
Scheduled - UPDATE: Maintenance start moved from 16:30 UTC to 15:00 UTC)

On Wednesday, 27 May 2026, between 17:00 and 18:00 CEST (15:00–16:00 UTC), we will perform scheduled maintenance to move our sign-in platform to upgraded, geo-redundant infrastructure. During this window, signing in to the Cloud Console (DCD), Reseller Portal, Partner Portal, Partner Applications, CRM, and single sign-on (SSO) flows may be briefly interrupted, and some users may need to sign in again after the maintenance. Already-authenticated API traffic and existing automations are not affected. No password change or account action is required. We have prepared and tested this change carefully and apologize for any inconvenience this short interruption may cause.

Affected services: Data Center Designer (DCD)
Location: APIs and Frontends
May 13, 10:19 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
May 22, 22:45 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Planned infrastructure upgrade — Monitoring & Logging Services (PAR, LHR, FRA, TXL)
Completed - The scheduled maintenance has been completed.
May 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 UTC
Scheduled - As part of our ongoing platform improvements, we will be performing an infrastructure upgrade to enhance the reliability, security, and performance of the Monitoring and Logging services in the listed regions.

Customer impact: A short interruption to ingestion endpoints for Monitoring and Logging may occur during the maintenance window. Previously ingested data is retained and remains accessible after the maintenance completes. No customer action is required.

Affected services: Logging Service
Location: Location DE/FRA, Location DE/TXL, Location FR/PAR, Location GB/LHR
May 19, 17:15 UTC
May 20, 2026
Network Outage in Worcester
Resolved - We consider this incident as resolved.
An RCA will follow as soon as it's compiled.
May 20, 21:38 UTC
Monitoring - The team was able to resolve the issue and bring all instances back online, so the network and connectivity is back now.
We keep monitoring the situation for stability.
May 20, 14:41 UTC
Identified - The team identified the root cause and is working on a fix now.
We need to migrate several VMs to get them back online.
We will keep you informed on any change.
May 20, 13:42 UTC
Investigating - We are currently facing a network issue in Worcester.
Several customer NICs are down due to the outage, so connectivity is lost for the affected instances.
Our team is currently working on re-establishing connectivity as soon as possible.
We will keep you informed on any new information.

Affected services: Network
Location: Location GB/BHX
May 20, 12:19 UTC
Cloud Panel Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:00 UTC
Scheduled - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.
During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.
Availability and accessibility of your Private Cloud resources will remain unaffected.
May 15, 16:02 UTC
May 19, 2026
Planned infrastructure upgrade — Monitoring & Logging Services (MCI, LAS, EWR, BHX, VIT)
Completed - The scheduled maintenance has been completed.
May 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:00 UTC
Scheduled - As part of our ongoing platform improvements, we will be performing an infrastructure upgrade to enhance the reliability, security, and performance of the Monitoring and Logging services in the listed regions.

Customer impact: A short interruption to ingestion endpoints for Monitoring and Logging may occur during the maintenance window. Previously ingested data is retained and remains accessible after the maintenance completes. No customer action is required.

Affected services: Logging Service
Location: Location ES/VIT, Location GB/BHX, Location US/EWR, Location US/LAS, Location US/MCI
May 13, 16:04 UTC
Partial Connectivity Degradation to Control Plane Affecting Kubernetes Operations in Frankfurt (de/fra)
Resolved - We are marking this incident as resolved.
The root cause of the service degradation affecting Kubernetes Control Planes in FRA has been identified as a DDoS attack targeting customers hosted on our infrastructure. This incident has been documented here:
https://status.ionos.cloud/incidents/kknrz6284jl0

The identified bottleneck led to the observed intermittent reachability issues and increased latency between Kubernetes etcd nodes for the affected customers.
May 19, 16:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 13:35 UTC
Identified - We are currently investigating service degradation for Control Planes of some Kubernetes clusters in the Frankfurt region (de/fra).
This could impact K8s workload changes for several customers.
Our teams are working on a fix.
May 15, 12:18 UTC
Network packet loss
Resolved - We are marking this incident as resolved.
The Root Cause of the incident was a DDOS attack on customers hosted in our infrastructure. While the attack was largely successfully mitigated by our countermeasures a intermittent saturation of an affected link resulted in an increase of package loss.

Our network team has evaluated the countermeasures' effectiveness and the identified bottleneck and is currently working on technical and organizational improvements to further decrease detection time for comparable events.
May 19, 16:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 13:18 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
May 15, 11:59 UTC
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