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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance of the Backup service Jan 28, 2026 18:30-22:30 UTC

We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Jan 14, 2026 - 10:31 UTC

Maintenance of the Backup service Jan 29, 2026 18:00-22:00 UTC

We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.

The backup console will not be available during the maintenance, scheduled backups will be delayed.
Posted on Jan 14, 2026 - 10:28 UTC
Jan 16, 2026

No incidents reported today.

Jan 15, 2026
AI Model Hub: Reminder - Removal of Stable Diffusion XL
Completed - The scheduled maintenance has been completed.
Jan 15, 14:17 UTC
Scheduled - We would like to remind you today of an important update in the IONOS AI Model Hub. As we constantly strive to provide you with only the most current and advanced AI models, Stable Diffusion XL will be discontinued on 12.01.2026, as stated in our reminder email on the 22.12.2025 and announced in our documentation*

What does this mean for you?
Starting from the date mentioned above, Stable Diffusion XL will no longer be available for use in the IONOS AI Model Hub. We recommend that you try FLUX.1 [schnell] instead or take a look at our full range of available AI models.

*: https://docs.ionos.com/cloud/ai/ai-model-hub/models/image-generation-models/stable-diffusion-xl#ionos-ai-model-hub-lifecycle-and-alternatives
Jan 9, 19:16 UTC
Private Cloud network services degraded
Resolved - This incident has been resolved.
Jan 15, 09:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 08:37 UTC
Investigating - We are writing to inform you that network services for VMware-based Private Clouds in Berlin are currently impacted. This is affecting both management VPN access as well as traffic to / from individual VMs.

Network technicians began working on this soon as the outages were detected, and will isolate the problem and solve the issue as quick as possible.

We will inform you as soon as the functionality has been restored.
Jan 15, 08:21 UTC
Jan 14, 2026

No incidents reported.

Jan 13, 2026
IPV6 issue in TXL
Resolved - The Degradation In IPV6 Addressing is now resolved.
Jan 13, 17:16 UTC
Investigating - The network team is currently investigating an issue with IPV6 addressing in TXL
Jan 13, 15:37 UTC
Network service degraded
Postmortem - Read details
Jan 15, 14:41 UTC
Resolved - The issue is now Confirmed to be resolved. Investigation for a Root Cause has begin and the RCA will be published here.
Jan 13, 13:54 UTC
Monitoring - All nodes have now been updated and the fix implemented. Our team is continuing to monitor the situation but all customer connectivity is back to normal. RCA will be published as soon as our team have completed their analysis.
Jan 13, 12:23 UTC
Update - A fix Has been implemented and Customers should see traffic and connectivity return to normal at this point.
Jan 13, 12:09 UTC
Update - The team has started to implement a fix. We are now testing to see if this fix is enough. Some /many customers should be seeing improvements
Jan 13, 11:47 UTC
Identified - The team has now Identified the source and are investigating remediation steps
Jan 13, 11:27 UTC
Update - Our Network team is continuing to investigate network issue. They believe they Have identified the source and are working on a remediation plane. More information to come
Jan 13, 11:23 UTC
Update - We are continuing to investigate this issue.
Jan 13, 11:03 UTC
Investigating - We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery.

Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources.

We will inform you as soon as the functionality has been restored.
Jan 13, 10:10 UTC
Jan 12, 2026
Update Provisioning Engine
Completed - The scheduled maintenance has been completed.
Jan 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 13:00 UTC
Scheduled - We are performing a routine update to our Provisioning Engine. While we expect minimal disruption, there is a small possibility of intermittent 503 (Service Unavailable) responses during this timeframe. Should a request fail, a simple retry should resolve the issue.
Jan 9, 16:49 UTC
Jan 11, 2026

No incidents reported.

Jan 10, 2026
S3 TXL - Increased Error Count
Resolved - This incident has been resolved.
Jan 10, 11:55 UTC
Monitoring - We have traced the increased error rate to a node that ran into problems during an OS update and is being repaired. We are downgrading the impact and will resolve the incident once the work is completed.
Jan 9, 16:41 UTC
Investigating - We are currently investigating increased error rate in our TXL site
Jan 9, 15:42 UTC
Jan 9, 2026
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

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